BrassWorks Radiator

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Model T Ford Forum: Forum 2010: BrassWorks Radiator
Top of pagePrevious messageNext messageBottom of page Link to this message  By Philip Trow on Wednesday, October 06, 2010 - 05:19 am:

Has anyone had any problems with their BrassWorks Radiator.

I have purchased one from a local dealer in Brisbane Australia 2 years ago and since only done one run of about 40k's and it has started to develop leaks around the Ford script and keeps getting worse. I get no help from the local dealer and also have e-mailed BrassWorks direct but still no help from them either.

Just interested in other peopleís opinions


Top of pagePrevious messageNext messageBottom of page Link to this message  By Kerry van Ekeren on Wednesday, October 06, 2010 - 05:46 am:

Hi Phillip, there was a thread back in 28th of september with some brasswork issues...Kerry


Top of pagePrevious messageNext messageBottom of page Link to this message  By Neil Kaminar on Wednesday, October 06, 2010 - 07:40 am:

I had to replace a cracked filler neck. Used an earlier one that was heaver construction. Soldered it myself.

Neil


Top of pagePrevious messageNext messageBottom of page Link to this message  By Dave Dufault on Wednesday, October 06, 2010 - 08:32 am:

Isn't there a new owner/operator of the Brassworks organization within the last year or so?
If so, maybe that is why you are having difficulty Phil. Keep trying, I have heard that the new owner is trying very hard to satisfy customers.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Frank Harris Big Bear Lake, California on Wednesday, October 06, 2010 - 10:53 am:

The correct contact at the Brassworks for technical issues is >lee@thebrassworks.net<





Lee is very good at returning e-mails the same day and is a good technician. We got it right on mine.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Wednesday, October 06, 2010 - 11:03 am:

Lee monitor's the forum and has, on occassion, responded before, on behalf of Brassworks so, hopefully, he will report all the problems that have been discussed here lately with Brassworks radiators, because once a customer is lost through poor workmanship, neglect, or bad service, chances are he is lost forever which is espcially damaging when you have such a specialized customer base as Model T owners. Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By Garnet on Wednesday, October 06, 2010 - 03:30 pm:

And when a manufacturer gets badmouthed they may tend to stop producing or supporting that product.

Like the sign in the barbershop I go to says:

If you have a problem with me, then talk to me,
If you have praise for me - then go tell others.

Regards,
Garnet


Top of pagePrevious messageNext messageBottom of page Link to this message  By John Faccin - Crystal Falls, Michigan on Wednesday, October 06, 2010 - 03:54 pm:

Garnet,

You are exactly right!


Top of pagePrevious messageNext messageBottom of page Link to this message  By Andrew K. Deckman on Thursday, October 07, 2010 - 03:47 am:

I am very happy with mine so far. I just wish I would not scratch it when I polish it. I try so hard not to but to no avail.

I bought cheese cloth and keep it in a bag so dust does not get on it. Then wash the radiator with a sponge and a shammy. I still scratch the hell out of it.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Roy Grenman on Thursday, October 07, 2010 - 09:28 am:

Hi Mr Trow, I am a new member here but have been sitting on the side lines for many months since I purchased my 1923T, in the course of my travels with work I am in Australia often and met some of your fellow T Owners and they tell me that there is three brass radiator makers in your country so why would you purchase one made here in the states from a importer when you could use the local ones?. Surely there would be a big saving on cost there alone, how much are the dealer selling them for compared to the local ones which I was told are around $1400 to $1500 to purchase.
To Mr Garnet, reading Mr Trow, he states he is interested in "Just interested in other peopleís opinions" could you please tell me where he is bad mouthing the brass works as I was under the impression that this forum is to help Model T owners when they have a problem with their cars or parts or why they would stop helping T owners because there is one reject in the amount that are made. If people do not ask here then we are all ignorant of what is happening in this hobby.
Cheers... Roy


Top of pagePrevious messageNext messageBottom of page Link to this message  By JAMES STARKEY on Thursday, October 07, 2010 - 09:31 am:

I don't want to detract from the original issues of this thread but it sounds like something is wrong with the cloth or polish Andrew. What polish, I hope not BRASSO. I use a GUN COTTON type product, (Royal Gun Cotton, Never Dull to name just two)when I want to shine a brass or alloy surface. The big advantages being, it's as soft as a baby's bottom. You throw away the torn off wad after one use. Some cheese cloth (if not pre washed) has a startch material added to it and it can be quite abrasive on a reflective surface. Just my thoughts........Jimmy


Top of pagePrevious messageNext messageBottom of page Link to this message  By John Faccin - Crystal Falls, Michigan on Thursday, October 07, 2010 - 10:04 am:

Roy,

I'm not looking for a fight here, but here is a quote from MR. Trow, "I get no help from the local dealer and also have e-mailed BrassWorks direct but still no help from them either".
IMO that sounds like bad mouthing, maybe he didn't intend it to sound like that, but it does.
Yes we are all supposed to be helping each other, but it would discourage me as a manufacturer if there was a problem and someone posted it on a web site speaking bad of my company without calling me first. I know he said he emailed, we donít know how much time has elapsed since the email, a week, a day, an hour?
I think BrassWorks should be called and given a chance to rectify this problem. JMO


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Thursday, October 07, 2010 - 11:23 am:

Perhaps I come from a different generation where the customer was a valuable asset and always right. It seems like several of you are suggesting that we should be afraid to complain or the manufacturer might get mad at us, take his ball and go home.

As a purchasing manager in charge of dealing with vendors everyday, I can't be afraid that I might make a vendor mad if I am not pleased with his service and complain. I have to assume that he wants to stay in business and that he will treat me as a valuable customer and that, if he doesn't, I will take my business and my money and find a supplier who will.

It costs a business owner like Brassworks, tens of thousands of dollars to tool up and manufacture an item and if that item is wrongly manufactured, he should welcome the input from concerned customers that want their expensive radiator to fit the first time and want to see the vendor succeed, for what good is a product that does not fit properly and causes customers so much inconvenience (especially customers like Mr. Trow, who live "Down Under" and must pay a fortune in shipping alone) that they consider taking their business and going elsewhere?

Our Forum is a valuable resource for Model T vendors to find out about their customers needs and concerns first hand and they are not about to discontinue a product and scrap the expensive tools and dies for making that product, just because a few concerned customers voice displeasure over the poor quality of their product or their service. Instead, they will welcome the feedback and constructive criticism and use it to correct the problems in order to retain their valuable customer base and keep them happy so they will not go elsewhere.

There is strength in numbers and more than once, I have seen dissatisfied customers come on this forum and get us all involved so that they got satisfaction where as before doing so, they got none. We all want our vendors to succeed, for the more competition there is, the better prices and quality we get, however, if a vendor consistently gets it wrong, like Brassworks seems to have been doing lately, they need to hear about it and what better way to hear about it than on a forum that was created to serve the customer base thay are geared for.

I purchased a Brassworks radiator eight years ago and am very happy with the fit and quality of workmanship of it, but had I not been happy with it, I would have contacted them and complained like Pillip Trow did and like Phillip, if I did not get the service I thought I should have gotten, I would not have hesitated to access all of the resources at my disposal, including warning all my good friends on the Forum.
Mr. Trow should be thanked. Not castigated. Thank you Mr. Trow.

Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By John Berch on Thursday, October 07, 2010 - 01:03 pm:

Jim Patrick, I have to agree with you. If I bought a premium product and somthing was wrong, I would like an explanation and an exchange or at least my money back. Telling the truth is not bashing.


Top of pagePrevious messageNext messageBottom of page Link to this message  By John Faccin - Crystal Falls, Michigan on Thursday, October 07, 2010 - 02:11 pm:

Jim, & John,

You are not wrong, I would just do more than just email, I would call and try and rectify the problem, before I would air it in public. Then if I didn't get satisfaction, I would let it be known on sites like this. JMHO


Top of pagePrevious messageNext messageBottom of page Link to this message  By Roy Grenman on Thursday, October 07, 2010 - 07:28 pm:

Mr Faccin, If I paid top dollar then that gets me service from the company and I would expect a reply, I do not know the dealer he got it off and can not comment but one of the guys I met in Australia told me he had a radiator from the brass works and he was not please and after repeated calls and no help (I will say that this was a few years ago so its changed hands since then)he got on a plane and took it back and they fixed it while he waited then he toured California and went home. I am sure Mr Trow contacted some time back as if you check the other threads on Windsor 2010 he has been there for a week or so and I would think he would be unable to contact them but he would have had plenty of time to tell every one on the tour and I think they said around 130 cars or more so there is a good way to shoot a company down and importer down..
If we all tuck our tails between our legs like to suggest then the companys will just keep rolling on and not help and if we do not speak out when there is a problem then we would be worse off than we are now.
Also after reading some of your posts on other threads, I see that you are a confrontational person or stand and agree with others who dont like some one talking about their problems, why not go on the lite side and help instead of hinder
Thats My two cents worth... Roy


Top of pagePrevious messageNext messageBottom of page Link to this message  By John Faccin - Crystal Falls, Michigan on Thursday, October 07, 2010 - 08:03 pm:

Roy,

Everyone has a right to their opinion, and so do I. I see it differently than you. It's just my opinion. :-) I thought I was being fair to both the company who I hope continues to manufacture T parts and the buyer if he couldn't get satisfaction. Then post on a site where everyone can read it and form a opinion! Again JMO :-) I hope that wasn't too confrontational for you. :-)

I did state I was not trying to start a fight in my response to you. JMO :-)


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Thursday, October 07, 2010 - 08:34 pm:

Hi All Im back, ray green here and I have been trying to contact Phil today to get some facts from him but he is not around so he must still be on his way home or lost. I priced buying a radiator from over there and the cost with the dollar made it out of my price range so I used a local guy and with a new core, side panel and lower face section. Repairs came to $1200 dollars Australian, after I fitted it it started to leak so I called the guy up and told him is was like a fountain and he shut the shop and came to my place to check it out, he even had his tools with him and fixed the leak then and there so that is what I call service, I will say he was not in favor of my old top and bottom tanks because of the dents and excess solder around the neck but that how I found it so there it stays. That is the service I now expect from any company I deal with as I have found tradesmen are not as good as they use to be in this country and if have a problem with a service or item then I now speak out and get it sorted out as there is to much competition in the motor field these days.
Hey Roy,I live in Bathurst New South Wales and if you get to Sydney give me a ring and come out to my place as I am into horses these days (pacers or standard breed)... Ray
Post Script to MR Faccin, what dose "JMHO" "JMH" mean as I am not into using letters for words as I believe that we where given a language to use and we should use it or we will loose it. My family and friends try to send text message's like that and I will not accept any thing from them till they spell it correctly as so many young people are letting text words into our written word which is bad. (or they can not spell)


Top of pagePrevious messageNext messageBottom of page Link to this message  By John Faccin - Crystal Falls, Michigan on Thursday, October 07, 2010 - 08:52 pm:

Ray,

The letters are just intended to shorten a post. To most they are common, but not everyone does understand, so it is good to ask if you don't understand. I had one recently I couldn't figure out for some time, but I figured it out now. IIRC, I had no idea what it meant. It means, If I Remember Correctly! IMHO is In My Humble Opinion.
& JMO means, Just My Opinion. Sorry for the confusion. :-) This in to show the attitude of the poster :-) happy or kidding, :-( sad, unhappy, use these as you see fit. :-) I hope this helps.


Top of pagePrevious messageNext messageBottom of page Link to this message  By CoreyWalker, Brownsboro, Texas on Thursday, October 07, 2010 - 09:15 pm:

John, Thank you for telling me what IIRC means! I have racked my brains trying figure it out. :-) Also I am happy with my Brassworks radiator.


Top of pagePrevious messageNext messageBottom of page Link to this message  By John Faccin - Crystal Falls, Michigan on Thursday, October 07, 2010 - 09:17 pm:

Your welcome Corey! :-)


Top of pagePrevious messageNext messageBottom of page Link to this message  By peter kable Kiama Australia on Friday, October 08, 2010 - 05:25 am:

Hi Phillip,

We seem to have got a bit off the subject here, first of all, sorry we did not get a chance to get together on the tour at Windsor, I had 3 grandchildren with us in our Town Car and seems like we were always busy at each opportunity when we were touring.

Yes we do have a problem with Brassworks radiators now. I don't know if it is just bad luck but it appears that maybe the Agent here for Brassworks radiators is getting poor quality product. I'm not sure what the figures are but a number of T owners are getting radiators that are not up to scratch.

I purchased one (a 1911 brass flat tube) and upon mounting it from the box found it leaked immediately when water was added to it. It had a leak at the top hose connection right in the middle at the back of the hose connection. I rang the agent in Brisbane and was told to get it fixed and send the bill. I ended up having to fix it myself as I needed to use the car and it was an easy fix as it was easily to get at. It works OK now but it shouldn't have leaked . I am 500 miles away from the dealer so return is not practical and I was told it was the last one available and new stock would be more expensive.

A new radiator purchased in Echuca by a T owner also needed repair as it to leaked from the box.
I had my speedster radiator fixed by a top radiator specialist recently who informed me he had new Brasswork radiators he had to fix and stated that the new ones were of poorer quality that previous ones especially in thickness of materials.

I had previously purchased a Brassworks radiator for my Kamper about 10 years ago and it is noticeably better in quality.

What actually is happening may be only coincidence but it seems that radiators that leak when they come out of the box or soon after are not being tested satisfactorily or at all before they are shipped here to Australia.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Denny Seth - Ohio on Friday, October 08, 2010 - 07:45 am:

You think these radiators would be pressure tested before leaving the factory. If they aren't then they need to start testing them.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Friday, October 08, 2010 - 10:44 am:

Lee hasn't chimed in yet, which is surprising but I hope he is monitoring this thread and reporting it to the powers that be so they can correct the many problems that seem to be inherent in the Brassworks manufacturing process.

Radiators are a very expensive part and in this economy, we all want what we pay for and expect the part to fit precisely and to not leak.

While, having to return or exchange a radiator is inconvenient for those of us in the continental US, it is especially problematic for our overseas members and especially those Down Under and I truly hope Brassworks gets their act together on this, or they face losing a big chunk of their customer base. Comeon Brassworks. Let's get with it! Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By Richard Gould on Friday, October 08, 2010 - 11:24 am:

I for one, appreciate all the information I've learned on this thread. EG the new BW radiators are not made with the same guage stock as the earlier ones, that at least some of them have problems right out of the box.
Personally I don't give a hoot in hell whether or not someone contacts the manufacturer before airing complaints on this forum. I just appreciate the information.
Seems to me if BW doesn't want the bad press, they should make a better product.
All this talk about discouraging manufacturers from producing reproduction parts is nonsense. They are in business for the money, pure and simple. I am sorry if someone hurt their feelings.
Besides, sometimes it takes a ground swell before anything changes. Take for example the transmission brake drum shoes that fit the late model lugs. Without all the hullabaloo in this forum I seriously doubt the manufacturer would have made the necessary changes.
Richard Gould


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Friday, October 08, 2010 - 01:19 pm:

It is upsetting to think that a manufacturer, who claims to be providing a part to original Model T specs would alter the material specs to incorporate thinner material, thus creating a less durable and less expensive part to manufacture so as to be able to make as much profit without using as much material.

This may be why the radiators are leaking where the tubes and connectors connect to the sheetmetal of the radiator. Thinner, more delicate metal cannot take as much heat as the thicker material and might just be melting before a good bond can be obtained at the various joints and even if they don't leak at first, how will the soldered joints hold up when subjected to the heat of boiling water and the excessive vibration that the Model T is famous for and of course when new drawings are made to account for the different cost saving changes, mistakes are made, which may account for why the connectors don't line up properly, as they once did.

I suggest that Brassworks do like Coca Cola did several years ago when they tried to change their original formula to compete with Pepsi. After an embarrassing, public relations fiasco, Coca Cola changed the formula back, admitted they were wrong and apologized. It cost them millions, but that was better than losing all of their customers and going out of business.

Brassworks needs to do the same and make their radiators the way they used to and stop mucking with a winning formula. Money is not everything, but keeping customers happy and staying in business is.

Ironically, Brassworks could learn a lesson from the very man whose cars they provide radiators for. Henry Ford's tremendous success was a direct result of recognizing, early on, the value of keeping customers happy, as he continuously improved the quality of the Model T, as he lowered his prices every year, earning less per car, but making the Model T more affordable, attracting more new customers to replace the revenue that was lost by lowering the price. Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By Frank Harris Big Bear Lake, California on Friday, October 08, 2010 - 01:49 pm:

I had Brassworks make me a special thicker radiator to use on the Chris Egsgaard Rajo engine we are rebuilding at the moment. Its core drops from the rear of the top tank which is larger or longer from front to back than a stock Model T tank and is pressureized. Lee at Brassworks said that they used the "hot rod" materials and I believe they may have used a thicker material. He stated that my unit can withstand 7.5 psi. He stated that if we used a higher pressure cap the radiator would swell and pop seams. The stock Model T radiator is not pressureized and so the material does not need to be as thick as a pressurized one. I believe that they can and will build to any specifications you pay for. Brassworks builds aircraft radiators and knows how to build to F.A.A. specifications. Quality is available.

On another note, if you look at a roll of toilet tissue you will find that they are more narrow than they used to be. The companies opted to make the rolls more narrow in order to not increase prices. Industrial or commercial public toilets use large rolls of tissue in order to not require constant replacement and thus a higher labor cost. The result is that the larger longer but more narrow tissue causes us to roll off more sections in order to complete the paper work. That causes the roll to be depleated faster and in the end there is no savings. People vote with their feet and if you want better quality then simply specify what you want and pay for it. Another example is that Ice cream no longer comes in half gallons so they can sell you a smaller container at the old price.


So if you want specific quality simply specify for it and it will come. Tom Kieb, the owner of SCAT engineering told me that there are no longer any steel mills in the United States due to environmental garbage restrictions. So China burns dirty coal and runs the steel mills while we lose jobs. One can purchase good steel or cheap steel from China, all one must do is make a specification and request that they follow it. It can be done. As ye sew so shall ye reap


Top of pagePrevious messageNext messageBottom of page Link to this message  By Norman T. Kling on Friday, October 08, 2010 - 01:57 pm:

AND the pollution from China crosses the Pacific and still pollutes the United States, while THEY get our dollars and WE lose jobs.
Norm


Top of pagePrevious messageNext messageBottom of page Link to this message  By Norman T. Kling on Friday, October 08, 2010 - 01:58 pm:

By the way, Brassworks is a good company, and I support them. I have two of their radiators, and have no problems with them.
Norm


Top of pagePrevious messageNext messageBottom of page Link to this message  By Frank Harris Big Bear Lake, California on Friday, October 08, 2010 - 02:30 pm:

Same here Norman. One stock one and one special order. They work with you intil it is right. Communication is very important.


Top of pagePrevious messageNext messageBottom of page Link to this message  By richard wolf on Friday, October 08, 2010 - 04:52 pm:

I have bought 1 brass and 2 black over the years from Brassworks.
I'm going to buy 2 more, 1 brass and 1 black.
Richard of Homosassa


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Friday, October 08, 2010 - 08:48 pm:

Mr Frank, I have just come back in after a local cutting the phone lines and after reading this part of your statement, "The stock Model T radiator is not pressurized and so the material does not need to be as thick as a pressurized one. I believe that they can and will build to any specifications you pay for."
I pay top dollar for the listed item and expect quality that the "Brass Works" a supposed to be making and made of the correct material, now you are saying that we get what we pay for so I read this to mean that if I pay half as much again then it will be made to a standard that will take a good shaking when the low gear is changed or some rough roads as we all do not drive on a track or on the freeway, it will not leak when it comes out of the box which means instead of thin brass and less solder, we get thicker brass and more soldier and will take a few pounds pressure instead of no pressure and leaks and can use our cars on the dirt road with out the neck falling off.
Man, this is the United States and you insist that you only make quality items from what industries that you lave left yet here we have a export problem with MADE IN USA on it that is not right and you tell us to throw more money at it and we will get the right item, I think not and if the item is shoddy then do as Jim Patrick said and go back to the original formula that has worked for years and gave the Brass Works their name and stop using the T owners as the gravy train, the other part of the question should be, who else are they making radiators for and are they having any problems and are the members of the English club having this problem also.... Ray Green


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Friday, October 08, 2010 - 08:54 pm:

Hi Norman, a bit off the topic but you mentioned "AND the pollution from China crosses the Pacific" did you guys know that china had a oil spill on near proportions as the gulf on July 17th and are still trying to contain and clean up the mess. Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By Gary H. White, Sheridan, MI on Friday, October 08, 2010 - 09:35 pm:

I have some odds and ends stored in old coffee cans that show 1 lb, 2 lbs, 3 lbs. Try to find those on the grocery shelves now. I wish the producers would just man up and say they have to increase prices due to their costs instead of trying to hoodwink the buying public. Everyone knows what they are doing so they should quit insulting us consumers. IGOMSBN (I'll get off my soap box now)


Top of pagePrevious messageNext messageBottom of page Link to this message  By richard wolf on Friday, October 08, 2010 - 09:36 pm:

For some reason, the goverment and the news people seem to forget to tell us about things like that.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Friday, October 08, 2010 - 09:59 pm:

I was not aware that manufacturers have a various stages of quality. That one must specify, and pay for superior quality. That if you don't specify that you want a quality product, you won't get it.

Wouldn't it be easier and more ethical to provide a superior quality product to everyone for one price?

That is the way Brassworks used to be. If you ordered a radiator,made for a certain Model T, you could be sure that you were getting a superior quality radiator that was guaranteed not to leak and to fit perfectly.

I'm glad I bought my radiator before all the changes occurred. Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By David Stroud on Saturday, October 09, 2010 - 02:20 am:

If I am not mistaken, Brass Works quit offering replacement parts for radiators because of complaints about quality. Kind of like if I can't play ball with you, I will take my ball and go home. Come on guys, man up and fix the problems before you go out of business. If it ain't right, fix it, quit makng excuses. Dave


Top of pagePrevious messageNext messageBottom of page Link to this message  By CHRIS MARTIN on Saturday, October 09, 2010 - 04:25 am:

Surely it can't be that much of a problem for a gang as resourceful as a bunch of worldwide T folks?
If there is a supplier that used to do a job and now can't (and I have had no dealings with the above mentioned radiator company) surely that just means there is a new opening for a new supplier to fill that gap.
Maybe Bergs can do it, maybe a new business, but it will only be a matter of time before someone grasps the opportunity.
Good luck folks!
Chris M.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Denny Seth - Ohio on Saturday, October 09, 2010 - 07:07 am:

TIME OUT!

As I read the above comments I see that only a few people commenting have purchased a Brass Works radiator. If I have the correct numbers 9 have radiators with no issues and 3 have had some problems. Most posters, myself included, don't own a Brass Works radiator. How many radiators do they produce without issues?
Why is it everyone wants to hang a man before the trial?
With most vendors at Hershey give them time to respond.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Seth Harbuck - Shreveport, LA on Saturday, October 09, 2010 - 07:12 am:

Amen, Denny!


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Saturday, October 09, 2010 - 09:39 am:

Hey Denny, I asked this question, "the other question should be, who else are they making radiators for and are they having any problems and are the members of the English club having this problem also" and the owner has had over 3 days now to reply and I am quite sure some one would have rung him up and clued him in to whats being said here. Where is he ?
For some of us this is the time to buy US parts as our Dollar is equal to yours and we can make a killing on the exchange and the parts are a fair price (I am buying now myself) and I would or could have been in the position to purchase a new radiator but I am now going to wait on this one... Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By Royce Peterson on Saturday, October 09, 2010 - 11:42 am:

I've purchased 3 Brassworks radiators in the past 8 years, a 1912, and two for my 1915. The first 1915 radiator had a crack in one of the tubes at 3 years old with perhaps 2000 miles on it. I called Brassworks (this was 3 years ago) and was told there was no warranty on a 3 year old radiator. It was going to cost $60 to ship, and then I would have to wait up to 45 days before they would have time to evaluate it, then repairs would consist of replacing the entire core assembly at $600 plus labor. At the end of the day it was going to take several months and cost perhaps $800 to fix my radiator.

Needing a quicker way to buy a usable radiator; I called Don Lang and he offered to sell me the nearly new Brassworks radiator off his '16 Couplet. It cost $800 plus shipping. That radiator has been on my '15 ever since. I am still not too happy with Brassworks but they are the only game in town. I still have the leaking one, hoping to find someone who would fix it some day.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Richard Gould on Saturday, October 09, 2010 - 05:41 pm:

Right now I have three BW radiators. One built in 1986 on the 1910 that works and fits very well. The radiator I purchased for my 12 about 5 years ago didn't line up at the water inlet and the hole spacing for the frame studs was wrong. I haven't mounted the other.
Like Royce says, they are the only game in town for brass radiators, so you make do.
BTW I purchased a near new flat tube radiator from the eBay guy out of Berlin Ohio for my 26 and its a dandy. Very sturdy, very efficent.
Core doesn't look like a T radiator because the fin spacing is narrower and the fins are wavy.
But its an excellent functioning piece. Wish I knew who made it.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Philip Trow on Saturday, October 09, 2010 - 05:55 pm:

I am glad to see all the responses here, I was just trying to express my opinion of how un happy I have been with a radiator hat I was told was a quality product but has been more trouble than it is worth

The reason i purchsed the Brassworks is becasue my old raditor fell apart in front of me while driving at the Rally we had in 2008 every one at this rally knew of my problems, so i could keep driving my only option at this rally was to purchse the new radiator and this all seemed great.

I now come to the next rally only driven my car once since 2008,(been travelling lots with work), now on this rally every one is asking about the new radiator, but to my disgust it is leaking and starting to leak more around the ford script on the front of the radiator(see Photos)

FTR in Brisbane who I purchsed this from tells me that it can be fixed at my cost or better still have an accident and claim in insurance and he can resell me a new one, I would never purchase any thing from him again.

Brass works just tell me they are sorry to hear of my Problems.

This all amounts to very poor customer service from both the supplier and vendor

I just wish I had decided to purchase from a local guy even if it had meant that I did not get to finish the Rally in 2008

Ray if you want to call me my number is 0401 203 497

Radiator


Top of pagePrevious messageNext messageBottom of page Link to this message  By James A. Golden on Saturday, October 09, 2010 - 06:04 pm:

Philip, Brassworks does offer a Two Year guarantee, unfortunately for you that year off is going to cost you extra.

It is interesting what could cause that small damage area, perhaps you hit a toxic bug that did not get cleaned off right away or a vehicle in fromt of you dripped some strong mixture and your radiator was in line for a hit.


Top of pagePrevious messageNext messageBottom of page Link to this message  By CHRIS MARTIN on Saturday, October 09, 2010 - 06:42 pm:

To all the above, I do not suggest we hang anyone before a trial, but I am just pointing out that in any business, if someone drops the ball, there will usually be someone else to pick it up. It is normal to hear more of the complaints than positive comments from satisfied customers, I seem to remember the marketing folks telling me years ago when I was with a big multi-national, most people will let you know if they have a complaint, while one compliment from a happy customer, represents a hundred more of the silent majority.

By the way, Philip, I did notice a slight incontinence around the front of your car at the rally!
Chris M.

leaking brass radiator


Top of pagePrevious messageNext messageBottom of page Link to this message  By Philip Trow on Saturday, October 09, 2010 - 07:25 pm:

yeah the car boiled after we where put in a line up to park just sitting the car does not like it very much even with a new radiator


Top of pagePrevious messageNext messageBottom of page Link to this message  By R. Barrett on Saturday, October 09, 2010 - 07:50 pm:

don't you guys think that fellows at brassworks have been at hershey for the past week? i doubt anyone is there to answer the phone or check the computer. just a thought.


Top of pagePrevious messageNext messageBottom of page Link to this message  By James A. Golden on Saturday, October 09, 2010 - 08:00 pm:

Berg's Radiators was at Hershey this year and over a dozen other radiator vendors, but Brassworks was not there.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Norman T. Kling on Saturday, October 09, 2010 - 08:35 pm:

From the looks of Phillip's radiator, I would suspect that when they stamped the Ford logo the brass was cracked. The company should make good. It might be possible to repair it from inside the top tank, but it would take someone who has the knowledge and equipment to sweat the top tank off. Better yet would be to replace the top tank.
Norm


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Sunday, October 10, 2010 - 12:22 am:

Hi Norman, your idea would be the way I would suggest, they give him a new front even and there are two good repairs here who could fit it and all the problems would be solved and this thread could end on a happy note, Im not holding my breath waiting but its the best outcome on here so far...
Mr James, if there where a dozen other vendors at Hershey with brass radiators then could you please give them a plug on here (name and phone number) and I think they will pick up a fair amount of sales after this or they may sell the replacement bits to repair Phils radiator... Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By Kerry van Ekeren on Sunday, October 10, 2010 - 02:14 am:

Hi Phillip, my nephew owns a radiator service in Australia and I ran it by him saturday when he picked up a BBQ from me, he has had a fair amount of problems with the brass spitting on sharp and tight pressings for several years, the problem is chinese recycled brass, a little more brittle, to fix your leak will mean taking the tank off, sweat a patch on the inside so the brass can be still polished.


Top of pagePrevious messageNext messageBottom of page Link to this message  By peter kable Kiama Australia on Sunday, October 10, 2010 - 02:29 am:

My thoughts were the same as Norms, remove the back and solder the splits or a new front plate.

Seems like my radiator guy was on the money, the metal is real thin, so much so that on Phil's front plate its not been able to take the stamping and has stretched so far it's split. I don't know if most of you realize Phillip only did 24 miles(40kms) in other words the first time it got hot.

It's always possible that a seam or join can spring a leak when being assembled. I would think it would be difficult to build these radiators all day long and not occasionally have a joint fail. Thats why I repaired mine as it was easier and quicker to do than deal with an agent 500 miles away, its not that difficult if you have the right gear.

In this case though its obvious that its a FAULTY product.

I hope Brassworks having now seen this is not a case of a radiator which may have been subject to forces they have no control over (such as bad fitting, rough roads or other abuse) but the front being stamped to the extent it has split the sheet of brass thus resulting in the supply of a FAULTY PRODUCT.

The positive publicity that would result by instructing the agent to fix the problem (at Brassworks expense) can now only help restore credibility and hopefully have them check their present manufacturing system.

Phillip hold on getting the repairs done at your expense and give the company and their agent another chance.

If nothing eventuates let us know on the forum and we will know exactly what sort of a company and agent we are dealing with.


Top of pagePrevious messageNext messageBottom of page Link to this message  By richard wolf on Sunday, October 10, 2010 - 09:54 am:

Does anyone know or did know an outfit in Albert Lea, Minnasota that used to build radiators.
In the '70s, I bought a brass radiator for my '14 T. It took for ever to have it built. When he got it built, he called me and I told him not to send it, as I was going to be in that area in a couple of weeks ad I would pick it up.
It cost $365.00.
It was beautiful and lasted for ever.
Richard of Homosassa


Top of pagePrevious messageNext messageBottom of page Link to this message  By James A. Golden on Sunday, October 10, 2010 - 08:49 pm:

The manufacturere of this new radiator was not known, as it was bought second hand and unused with no warrentee. This damage happened the first day of a tour on a hot day, but the cause was never fully explained. The repair cost less than $100 and was done in one day. The radiator then performed well for several years.

New


Top of pagePrevious messageNext messageBottom of page Link to this message  By Keith Townsend ; ^ ) Gresham, Orygun on Sunday, October 10, 2010 - 10:23 pm:

Jim-
I suspect that this radiator had a blockage in the overflow tube, which resulted in a closed system. Too much pressure built up, and BOOM!

: ^ )

Keith


Top of pagePrevious messageNext messageBottom of page Link to this message  By Allan Bennett on Monday, October 11, 2010 - 07:04 am:

Royce,

Your split tube fix should not cost so much to fix. An entirely satisfactory way to remedy the situation is to block off the offending tube by soldering it at each end. The bottom tank comes off relatively easily. By removing the back of the top tank you should be able to get at the top of the tube. Hopefully only one tube will be faulty.

Allan from down under.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Monday, October 11, 2010 - 07:53 am:

Royce, may be you should go to Hersey as "Berg's Radiators was at Hershey this year and over a dozen other radiator vendors" (quote of James Golden) and I am sure they could fix it for you for less than you are quoting, Allan, Royce most probably can not soldier that good so getting it repaired is much easier and why do all the work when some one else can do it for you, do you do your own radiators or is there a shop in South Australia that can do repairs... Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By James J. Lyons on Monday, October 11, 2010 - 07:58 am:

I don't own any Brass Works components but I have repaired three that leaked. IMO, They all seem to be good radiators but the solder they use required a lot of heat to melt it. This suggest a lot of tin which may make the joints more brittle. I don't know for sure. In any event, it seems to me that Brass Works uses the least amout of solder they can get away with around the tanks so that the product looks good. And there is no doubt that it looks good. This is fine for a trailer queen. But for cars that are drivers, the constant vibration begins to rattle the thing apart. Simply add more solder and away you go.

Keep in mind that I have an original Ford Brass radiator on my 15 Touring that I rebuilt. I got 3 years out of it before it developed two small leaks. The result of me not being an expert radiator repair technician????? maybe. But i doubt it. I think it's to be expected.

I'm not going to talk trash about Brass Works products. From what I've seen and worked on, they are good units. I think they are trying to please everybody by giving the Stynoski car a perfect looking radiator combined with the rest of us who drive the wheels off them. I hear all the time how harsh the roads were back in the day. But I see all the time guys who get in their T's and wind them up to 45MPH and expect to run all season like that. Those high-frequency vibrations you feel coming from that un-balanced engine is a far cry more harsh than the low frequency bumps the brave traveller of 1920 experienced as he bounced along a muddy road at 15mph. Under the circumstances, I think it's reasonable to surmise that the Brass WOrks radiators probably stands shoulder to shoulder with the units that came out of the ford plant.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Monday, October 11, 2010 - 08:34 am:

James, that does not explain the many complaints we have been hearing recently of brand new radiators that leak right out of the box or units that don't fit the Model T's they were measured to fit.

Like many of you who have nothing bad to say about Brassworks, I purchased a Brassworks radiator for my 1926 Coupe almost a decade ago and the quality and fit were second to none and I was very pleased.

If I am not mistake, Brassworks is now under new management and it is apparently, no longer the customer minded, quality obsessed company we all grew to know, now requiring customers to fork over hundreds of dollars in shipping and repair costs and forcing them to wait months for the return of a radiator that costs a small fortune and should have been right to begin with.

Today is October 11. This thread was started five days ago on October 6 and I'm sure Brassworks has received many e-mails about this thread, but still no response from a customer representative. If they cared about about maintaining the good will of this customer base and the great reputation and trust it took them years to earn, Brassworks would have been mending fences and doing damage control on day one, beginning with Phillip Trow. Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Monday, October 11, 2010 - 08:50 am:

James, I was in California in 1970 for many months and I went to a old car parts collector in San Jose area and he had 6 new old stock radiators on the shelf dating from 1911 to 1915 and I asked about them and left as I was living in Gilroy at the time and said I would call back and talk some more.
On my next visit we talked about the parts and what they cost and he said he would sell the six in one go if some one wanted them for $200 each but take the lot. I new I had that much in travelers cheques so I got the lot and shipped them home, I had five sold 2 hours after I got them in the boxes and to this day only one of the five have had a loose filler neck because the owner put a mascot on it that weighted to much and cracked the solder.
My radiator was still in use till I swap the repaired original over 3 years ago and its still as good as the day I got it hanging in my shed., I am not easy on cars and it took all I could give it so the ones that came from the factory where built correctly and solid.... Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By Seth Harbuck - Shreveport, LA on Monday, October 11, 2010 - 08:53 am:

Thank God for forums. Without forums, nobody could whine as much as they like and customer service would be even worse than it is. :-)


Top of pagePrevious messageNext messageBottom of page Link to this message  By James J. Lyons on Monday, October 11, 2010 - 09:14 am:

Well, I guess that's the hazzard of speaking out based on three units I've worked on!! It could be that the units I worked on were older. Anyway, I dont' claim to have the answers and I hear the message loud and clear. just relating my experience. A shift toward competing against a global market COMBINED with corporate greed does seem to be the American way these days.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Monday, October 11, 2010 - 09:37 am:

Hey Seth, at least we all know now that there is a problem and some good has come out of it with out your help and we have found out that there is more suppliers and I dont think many a whinging like you claim but are stating from experience, is your agenda just to add page fill with non comments to get your name up here for all to see... Why dont you offer another supplier down your way to help out others as you seem to know all the answers... Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By Hal Davis - Lyons, GA on Monday, October 11, 2010 - 09:42 am:

Screwing the customer out of their money is way too commonplace nowadays. I have worked as a design engineer for two different companies. One would try to commonize materials to make the product flow through the plant more efficiently. This meant thickening some components and thinning others where we felt the material wasn't needed and the parts could be cut from the same material as lots of others. The theory was that the money was in the labor and materials were cheap by comparison. I thickened a lot more parts than I ever thinned.

The other company made it a practice to thin everything they could. They tested and found it would make the 'expected' life of the product and thinned it some more until it just barely made it. The theory was to save as much money in materials as possible and quality be damned. It exceeded the warranty period, so who cares. They went too far once and had to thicken it back up due to field failures. They did the same thing with fasteners. If three bolts will hold it, two might hold it good enough. That saved 2 cents. "2 cents" you say? Yeah, 2 cents. 2 cents times 3 million units is $60,000. That more than covered my salary. It wasn't about lowering the price. It was about lowering the cost. Customer didn't see the 2 cent reduction, but the stockholders sure did. It is indeed corporate greed. Same with the amount of ice cream or coffee in a package as mentioned above. Same for the size of a candy bar. You want the same size candy bar you used to get 30 years ago? Buy the king size one today. Quality is out the window. All they care about is profit.

Is this what Brassworks is doing? Couldn't say, but it sounds like it. Sounds like they have thinned their metal to the point they can't stamp a logo in it without cracking it and vibration will take its toll.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Monday, October 11, 2010 - 09:50 am:

It's not whining to caution members about a once respected company who makes a very expensive product that they do not stand behind or will not guarantee without the customer footing all of the costs.

if I were contemplating spending $1000.00 or more for their product, I, for one, would welcome that kind of information, warning me that the product might leak, might not fit, or might fall apart. It's called Consumer Reports (not whining) and is invaluable in making decisions regarding pricy purchases.

If the Comany doesn't like what is being said and would like to see the comments do a 180, there is a simple solution. Fix it! Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By lee on Monday, October 11, 2010 - 12:33 pm:

I sincerely regret that any problem happened with one of our radiators but I cannot speak to an issue without more information.

I have determined we produced this radiator for a distributor three years ago. We have not changed the people who make the radiators, we have not change the way we make the radiators, we have not used thinner metal (its actually thicker) and we test every radiator.

It is still a handcrafted product constructed of the same materials and construction techniques that Ford used.

You are all encouraged to pick up the phone and call me directly (805-239-2501) if you would like to talk about a radiator, how it is made, the gauges of the material, how they are tested, or what can cause a radiator to leak. We also welcome people to our visit our facility and learn about the process.

The Brassworks


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Monday, October 11, 2010 - 12:54 pm:

Thank you for the response, Lee.

Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Monday, October 11, 2010 - 06:56 pm:

Well Lee. We have a response at last but the photo is there and that should be enough, if your agent in this country is not helping then you need to contact you agent and get them in the process instead of the agent telling the owner to go and smash into some thing and claim the insurance (hear say at this time and he will not confirm he said that) If you made all these radiators three years ago then who has left or was doing that work for you then to cause it to come up now. You also need to tell Mr Harris that you only offer one quality is stead of him inferring to all the readers that you have a better product if we pay more, this problem has come back at you twice now so there has to be some foundation in it to do this so you need to take stock of what you are doing because you are loosing customers and with agents like this your name is getting more mud on it out side of the US.... My next radiator will be brought local as after this you have lost me as a customer...Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By peter kable Kiama Australia on Monday, October 11, 2010 - 11:13 pm:

As one who received a faulty radiator out of its box. I would like to know how if it was tested did it immediately leak once water was added and filled up past the top hose outlet?

Once the paint was cleaned away from the area it was apparant that no solder was in contact with the top tank and hose connection at the point of leakage (unless the thinner washed away the solder!!!!!)

You could save us all a lot of time (and long distance phone calls) if you could explain your testing proceedure here on the forum.

I also don't see any movement on Brassworks behalf to help Phillips obviously fault radiator.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Tuesday, October 12, 2010 - 08:12 am:

Sounds like the Quality Assurance Department needs an overhaul. Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By Philip Trow on Wednesday, October 20, 2010 - 06:16 pm:

Just an update I resent an e-mail to brassworks and included lee on this 1o days ago and have heard nothing at all back from them


Top of pagePrevious messageNext messageBottom of page Link to this message  By Andrew K. Deckman on Wednesday, October 20, 2010 - 06:33 pm:

The only problem I have, is my car runs to cool and I can not cook on my manafold. I like my brassworks radiator.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Wednesday, October 20, 2010 - 08:37 pm:

Hi Phil, ring the clowns up and talk to them, they made a bad batch and are a bunch of cowards and will not admit to it in the hope you will go away and if you like another way out let me know and I will tell you who to contact and you could end up with the US government contacting him.. Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By Larry Smith on Thursday, October 21, 2010 - 12:15 pm:

The current owner of the Brassworks has a real attitude, and doesn't do what you ask him to. I drove my '13 radiator up there a year ago for a new core. Turn out it didn't need a core, it only needed a new water inlet, but I didn't know that. You'd think he would have checked it and let me know. I also asked him to install the 3 rivets on each side of the top tank like Ford did. I even supplied original copies from the Ford radiator book showing those details. He hardly used any of my original parts, which I wanted him to, including a NOS lower tank which was on the radiator, and original front Ford panel. He also cuts a notch in the front of the top tank which Ford didn't do for some reason. The only positive thing I can say is it doesn't leak, and by the way he charged me more than a new radiator!


Top of pagePrevious messageNext messageBottom of page Link to this message  By Norman T. Kling on Thursday, October 21, 2010 - 01:57 pm:

I just finished the Yosemite tour with a Brassworks radiator. I do not have any water pump. The car did not boil at any time, and I didn't need to add any coolant on the tour. I can't complain about it at all. The weather was in the 90's and we climbed many steep hills.
Norm


Top of pagePrevious messageNext messageBottom of page Link to this message  By Richard Gould on Thursday, October 21, 2010 - 04:14 pm:

Norm, no one is saying all BW radiators are bad. Certainly there are good ones, probably 90% or higher are just fine. That's not the issue. The problem is a lack of quality control evidenced by radiators defective right out of the box and an apparent unwillingness to correct the problems that arise.
If I ran the business, I would have the buyer send me the radiator. If the problem were my doing, I would correct it at no charge. If not, I would communicate this fact with the buyer and ask him if he is willing to have me do the repairs on a time basis.
No one is asking BW to do anything but stand behind their product.
A short course in California's Commercial Code realting to sales of goods (UCC) coupled by a knowledgeabe buyer willing to pursue justice would straighten them out fast.
The touchstone of the statute is that a buyer can reject goods for any defect in tender.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Richard Gould on Thursday, October 21, 2010 - 04:16 pm:

Norm, no one is saying all BW radiators are bad. Certainly there are good ones, probably 90% or higher are just fine. That's not the issue. The problem is a lack of quality control evidenced by radiators defective right out of the box and an apparent unwillingness to correct the problems that arise.
If I ran the business, I would have the buyer send me the radiator. If the problem were my doing, I would correct it at no charge. If not, I would communicate this fact with the buyer and ask him if he is willing to have me do the repairs on a time basis.
No one is asking BW to do anything but stand behind their product.
A short course in California's Commercial Code realting to sales of goods (UCC) coupled by a knowledgeabe buyer willing to pursue justice would straighten them out fast.
The touchstone of the statute is that a buyer can reject goods for any defect in tender.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Chris Cansdale on Thursday, October 21, 2010 - 05:36 pm:

Hi Phil,

Aside from all the comments about Brassworks quality - the fact remains that you have a leaking radiator.

The important question is when you contacted Greg regarding the fault? If the radiator is sold in Australia with a 2 year warranty, then you may just be out of luck by a matter of days.

Check with the Qld Department of Consumer Affairs - in Australia, it is the retailer that is repsonsible for honouring a warranty, not the manufacturer. They are expected to sort it out amongst themselves.

Having said that, items sold in Australia are expected to perform the function they were designed for and be of merchantable quality.
Actually, having said that, I just relaised that the radiator was sold in Victoria and irrespective of where the retailer is based, the Victorian law applies, so the merchantable quality point is definitely valid (don't ask why i know this)

I suggest that contact Consumer Affairs ASAP. It may be out of warranty (just) but it is not of merchantable quality.

See where that gets you..

Cheers
Chris


Top of pagePrevious messageNext messageBottom of page Link to this message  By Philip Trow on Monday, November 01, 2010 - 06:42 am:

I got an e-mail from lee at Brassworks the other day, all he wanted to know was how he could make a better product in the future but nothing about helping me witn my current problems

Phillip -
I understand we lost your business but I am still interested in making a better product.

I re-read through all your postings again and looked at the photos a second time.
I am unable to see anything but a water stain in the photo. Another photo posted on the forum by your friend shows water stains all over the radiator.

There is no joint or seam in the Ford logo - it is just embossed brass.
Is there water coming from the Ford Logo or is this a photo provided to show discoloration of the brass?

Please advise.

Lee

I told him it was comming from the stamped ford logo

then I got this one back

Well, as I said from the very beginning, I regret you had a problem.
We have not seen this before but brass is a metal and can shear at a stress point. It did in 1915 and it can in 2010.
The radiator was tested for leaks before it was polished and painted back in the spring of 2007 when we made it.

I will look into it further to see if there is a way to prevent it in the future.

Thank you for the feedback.

Regards,

Lee


so all they care about is not helping me but getting me to help them make it better in the future not really very good business in my point of view

Philip


Top of pagePrevious messageNext messageBottom of page Link to this message  By Jim Patrick - (2) '26's - Bartow, FL on Monday, November 01, 2010 - 08:58 am:

Since you have nothing to lose, perhaps you can repair this yourself by gaining access to the interior backside of the front stamped brass of the radiator by carefuly and neatly cutting an access hole through the engine side of the upper tank using a Dremel tool equipped with a thin grinding blade. The hole can be a triangular hole extending from the water inlet to one edge and from top to bottom of the upper tank, with a 1/2" lip all around, just big enough to enable you to insert a long handled putty knife. Once the access hole has been cut, clean and rough up the interior side of the leaking area with a wire brush and, using an epoxy putty, such as "Aluminum Devcon" (solder might warp the brass), spread a thick patch over the entire weakened stamped area (in case there are other weakened areas from the stamping process), then solder the access plate back in place? Or, if you want to make it so you can re-access the interior of the upper tank, you can fabricate a removeable plate with a piece of brass plate more rigid than the original piece, cut it the same size as the outer dimensions of the hole, including the 1/2" lip, so that it can be sealed with "The Right Stuff" or "Ultra Black" and screwed in place with polished brass sheet metal screws. Then polish the face of the radiator and fill it with water.

20 years ago, I repaired the crankcase of a Troybilt mower, leaking oil, with "Aluminum Devcon" and the patch is still keeping the oil from leaking out, so a radiator repair should be no problem. Good luck. Jim Patrick


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Monday, November 01, 2010 - 09:08 am:

Hi Phil, well you now know how much your business is worth to them, as I said to you early on in this thread, you need to try another approach to the problem so here is the phone numbers you need to use. these are the American Trade Commission and the Chamber of Commerce for US trade with this country...
American Chamber of Commerce in Australia.
Pn 02 8031 9000 and explain your problem, they have open ears about any thing that hurts US trade.
The American Consulate in Sydney as they have a trade commission attached to the embassy.
Pn. 02 9373 9200, ring and ask to speak to them as I used them once some years ago with results.
or if you really want some fun try this number as it should get some results but stand your ground as they are in Canberra Pn 02 6214 5600 and ask for US trade section. let me know by a email how you go as I have a problem coming up with a US parts dealer.... Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By James A. Golden on Monday, November 01, 2010 - 09:34 am:

Perhaps this might be the best and easiest way out of a bad situation: Water jacket leaks in Model T Blocks are being successfully repaired by a Marine Tex epoxy. A thin layer of that same Marine Tex epoxy could be applied to the inside of that radiator by laying it on the front side, drying it good and then adding the epoxy through the filler neck.

That stuff is strong enought that doors are glued on new vehicles with it. A local HD motorcycle dealer has a motorcycle that the frame has no weld joints, it was all assembled with that same tough epoxy.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Hal Davis - Lyons, GA on Monday, November 01, 2010 - 12:05 pm:

I tell you what. This thread has probably cost Brassworks more than their cost of a new radiator in lost business. If it were my company, I know what I would do, and it wouldn't be making excuses and telling my customer that Henry had the same problem in 1915.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Mike Walker, NW AR. on Monday, November 01, 2010 - 09:40 pm:

Philip -- Send Lee pictures of an original Ford radiator (front, back, etc.) and suggest that he make ones which look like the pictures, rather than the ones they now make. Also suggest that they not leak within 20 years of use, if not misused. Those two things seem to be simple enough parameters to me, and they would stop ALL complaints about their Model T radiators.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Ray Green on Monday, November 01, 2010 - 09:56 pm:

Hey all, this whole mess could have been cleared up if the brass works offered to get it repair or send a new front and get Phil to fit it and pick up the repair cost instead of penny pinching that's happened. A $200 or $300 dollar repair is a lot cheaper than unknown amount of lost sales from all the bad feelings expressed here and every body finding out how cheap they are and there is now others that make the same item which shows bad management of a business, I still recommend that Phil go to the US trade commission as these are being exported so they would come under their banner of US products.... Ray


Top of pagePrevious messageNext messageBottom of page Link to this message  By Duane Batchelder on Saturday, December 11, 2010 - 06:46 pm:

how do i start a new post? Thanks Duanemy tt


Top of pagePrevious messageNext messageBottom of page Link to this message  By Seth Harbuck - Shreveport, LA on Saturday, December 11, 2010 - 07:07 pm:

Close this thread and go back to the list of all the threads. At the top center is the "Start New Thread" box. Left click on it.


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