One of the Good Guys

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Model T Ford Forum: Forum 2012: One of the Good Guys
Top of pagePrevious messageNext messageBottom of page Link to this message  By R.V. Anderson on Wednesday, November 14, 2012 - 08:21 pm:

Too often, we read of folks' grief in dealing with others, but I'd like to point out one of the folks (who posts here) as one of the true Good Guys.

Some time ago, I responded to an ad in the classifieds from D. J. Holland of Ohio that listed a small Splitdorf wrench. Before sending it, Mr. Holland emailed me that he had another, different small wrench and would send both. When I got it, there was a small hole torn in the mailing envelope and the second wrench was there but the Split wrench was gone. Since I hadn't asked or paid for insurance, I emailed Mr. Holland simply to inform him of it and he sent me a completely unsolicited full refund. I thought at the time that that was going "over and above".

Now, some weeks ago, I learned from Mr. Holland that he had located another Split wrench, same as the first, and he was sending it along to me free of charge or postage, which he did. He had one-upped his own good deed.

My hat is off to this true Good Guy, not because I got a free wrench, but because of the increasingly rare quality of deep concern for the customer that he has exhibited. Too often, the Good Guys like Mr. Holland (and there are others out there) go un- or under-recognized.


Top of pagePrevious messageNext messageBottom of page Link to this message  By Dennis Seth - Ohio on Thursday, November 15, 2012 - 07:35 am:

I agree with you R.V. about the good guys that go unrecognized. All too often we jump at a chance to point out the bad and fail to notice the good. Thanks Mr. Holland I hope we meet someday.


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