Over on Fordbarn Model A side a few have said this week that shipping was ALOT FASTER! So I placed a order with Mac's Tuesday morning,it came in today!
I am very Pleased and wanted to pass the word along.
What about the quality of the parts??
That's good news as they were not known for fast shipping. They are under new ownership now or something. They have always been excellent to deal.with in person. I go there all the time as I will be about 10 hours from now. Mac's is always first rate when you need to return something as well. Their telephone sales staff are also as good as it gets. I found all their parts to be first rate quality except for some very shoddily built coils I saw there. I think they were out of the good ones at the time. There are three Model Ts in their showroom you can gawk at, all touring cars. A 1909, a 1915 and a 1924. The 1909 has to be seen to be believed. The word "perfection" comes to mind. It blows away the one that the Ford museum has. The rear axle look cleaner than some plates I've eaten off.
^ Dave.......you really need to look for some better places to eat........ LOL .......
Dave, They are actually under a new owner Ecklers out of Titusville,Florida
I may start ordering from Mac's again.
I like to order out of state so what I save on sales tax will cover the shipping.
Mac's old owners would send me an email 6 days after I called in my order to tell me they were processing my order. That is un acceptable.
I was ordering a lot of model A parts from them but now I only order A parts from Bert's in Denver.
For T parts you can't beat that guy Glen Chaffin down in Corona, Ca. even if I have to pay sales tax.
I realize they have new owners, but i still have a bad taste in my mouth about them. Perhaps I should be more open minded. Then again, perhaps i should continue to patronize the vendors that have done right by me over the years and just forget Mac's.
Do they have new staff, too, or just new owners?. My limited experience with them showed very rude customer service on top of slow shipping. If they still have the same staff, then I don't care who owns them. They'll not see any more of my money.
I'm with Hal. If they are using the same staff then theres no difference in my mind. I'll stay with Langs and the others.
From our experience last week, I will only do my purchasing from Lang's (check our post Mass T Tour/ Visit to Langs). These people couldn't be any more helpful. On our trip in Mass I went by a 47 Ford Cab-Over Tow truck that I wanted a picture of but didn't have my camera handy, and we weren't going back that way again. I e-mailed Ashely at Lang's when I got home and asked if someone wouldn't mind getting a picture of the 47 for me. Ashley sent us the picture I asked for. It sounds like Mack's is owned by a Corporation that sells multi-brand parts. I'd rather spend my money with a family owned business that deals strictly in Ford parts. Lang's shipping has always been extremely fast and affordable.
Dan - What you just posted is just one more example of why so many of us deal with Lang's as much as possible. Talk about "going the extra mile",.....you asked for a picture, and you got it! And a nice picture too, of a very interesting Ford tow truck! Those "COE's" are neat!.....harold
I wouldn't order from any one else than Langs. Don Lang, besides being a personal friend is the best in the business.
I, for one, will not be buying anything from Mac's even if they start giving their parts away. Lang's, Chaffin's, Gas light, Bob's, Texas T Parts and other small family businesses that are actually part of the hobby have given me great service for all the years that Mac's has had rancid service. For example do you think that Mack's would take the lead and find out why the 26-7 transmission shoes were breaking and retool to fix the problem as Glen did? I would bet that he is still in the hole on that part and it is still priced reasonably. I could name others but long time forum members know that there have been several other vendors who have risked considerable development costs on small volume parts to offer us better value. I will continue to give my business to the folks that offered personal service and actually tried to make things right when an occasional parts order did not go quite right. Dance with the one that brung you!
I should have included Fun Projects in my list above!
I ordered some parts from them two years ago and told them to inspect the parts because another supplier had told me he couldn't ship the parts because all the ones on the market were machined wrong. The guy at Mac's said "no problem". When I got the parts they were obviously defective to the naked eye (cam bearings bored way off center). I shipped them back and was never reimbursed for shipping either way. Now all Mac's catalogs go straight to the circular file. Don.
I'm with Hal too. Same crew and I'm gone.
It's that bad taste.
Shipping promptly is a normal way to run a business.
If you throw out Mac's catalog, you're throwing out a great resource. Their catalog in the past has been far superior with detailed pictures. Snyders hasn't been mentioned, but they're good too.
It's obvious that none of you have stood in the Lang's tent at Hershey trying to get parts.
Mac's won't be at Hershey this year. Ecklers Industries canceled all their show after the the new ownership takeover.
I use to buy everything from Snyder's about 4-5 years ago. I got burnt on shipping from them. About the same time, I got hooked up with Trish. Langs shipping was much cheaper and faster. As far as Lang's at Hershey: the volume of people at their tent is overwhelming. When I was a t Lang's in Mass. I asked Ashley if I could place an order a few weeks before Hershey and then just pick it up there, and not have to stand in line. She said no problem. My pre-paid order would be packaged with your name on it.
The problem at Hershey could be solved by 1.) Using a ticket dispenser similar to what you find at a deli counter 2.) Placing parts in individual bins as opposed to mixing them together in several big boxes. 3.). Having dedicated technical question answerers, dedicated order fillers, and dedicated cashiers.
Every year I stand and watch as the person helping me tries to fill all of these roles simultaneously, in parallel with other needy customers not willing to wait their turn. This allows me plenty of time to dream of ways to improve the process.
They do get an "A" for effort though. Sure do mean well.
Like Dan, I'll keep Mac's catalogue because the excellent illustrations are a good reference. But for buying parts I'll stick with Lang's, Chaffin's, Birdhaven, Bob's, etc. My unhappy experiences dealing with Mac's years ago don't inspire any confidence in their competence.
Recently I had to buy some parts. I called Lang's and placed the order on a Monday morning. The parts arrived here in Wednesday's mail. The next week I needed a couple more parts. I ordered them from Lang's on Wednesday and they were here, halfway across the continent, on Friday. You can't beat that for service.
I like buying parts from Chaffin's too, because Glen and Dave both know T's inside out and are willing to share expert advice and honest opinions on whether one part is better than another. It doesn't hurt that Glen is the source for some of the vital T parts that all the other dealers sell.
I think most of us admire Bob Bergstadt for all the effort he's put into manufacturing parts that would be unavailable or mighty scarce if he didn't provide them. My experiences buying from Bob have all been positive.
The parts I've bought from Birdhaven have been of good quality and the service was good too. I see Bill at auctions, buying used parts that aren't necessarily listed in the catalogue, so if you're looking for a part that you don't see advertised, check with him. The same goes for these other parts dealers.
I should mention Fun Projects, too. John Regan's reproductions of Ford parts are first rate, and some of his products are an improvement over the original parts. This is in stark contrast to some others whose parts are a poor approximation of the real thing.
I don't know what changes have been made at Mac's. Maybe they've achieved a positive attitude adjustment. Maybe they've hired better help. Maybe they've made their service wonderful. But even if all that has happened, their reputation for not giving a rat's patoot has been built over many years, and it will take a long time for them to earn a better one.
Dan, You have a good point about using a ticket dispenser. There is nothing as upsetting as waiting, then have someone walk up and get taken care of. It is hard to blame the people that are working because they may not realize who was there first. After talking to Ashley, she told me they hire extra help as their home store still has to manned. Obviously, temporary help doesn't have the experience as their full time workers.