Yesterday I sent Lang's a message through their website griping about these feckless little tubular rivets that came with my brake linings, much too flimsy for the job, and I asked if perhaps the transmission band split rivets would be better, and what the measurements are for the regular ones and the extra long ones.
This morning I received an email message. They're sending me a set of the regular band rivets, and a set of the extra length band rivets, plus a set of 26-27 brake lining rivets I didn't even ask about. No charge. This totally unexpected response is the kind of thing that makes Lang's one of the best. A true class act. If you've had a bad experience elsewhere, Lang's is the antidote.
I fully agree! A while back, I placed an order for a rebuilt Kingston L4 carb, which has a core charge.
I sent them an email telling them I had a core ready to ship to them along with some extra float bowls that I didn't need. They told me to go ahead and ship them the core carb and extra bowls.
A week or so later, I went to their site to check my back orders and discovered that not only had they removed the core charge from my account, they had credited me $10.00 for the extra float bowls!
p.s. I really like the way they handle and status their orders, every order has a number, and every order number shows up on their site with a status, either in process, shipped, or back order. Great inventory control software!
Plus they are extremely prompt with their replies to questions, either technical or order related.
I'm still waiting for some more feed back on a unresolved faulty part issue, they have informed me that the problem has been brought to their suppliers attention, 3 weeks ago!
A quotation attributed to Henry Ford:
"A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer. In the case of an automobile the sale of the machine is only something in the nature of an introduction. If the machine does not give service, then it is better for the manufacturer if he never had the introduction, for he will have the worst of all advertisements-a dissatisfied customer."
I order a lot from Lang's. On at least two occasions (large orders) one of many items I ordered were left out.
Even though they had no way to confirm this, they immediately and without question sent out the missing parts.
Ill throw my 2 cents into the ring. I have had nothing but good service from Lang's. As to Mac's, I have always got what I ordered, There catalog is a little nicer than Langs, but they are higher on most things. and I feel like Im ordering from a corporation, not a family business. I can not comment on Bobs as I have not used them in years. I see good stuff mentioned about Bobs on the forum but their catalog is hard to use for me. So Bobs if you are reading this, we need some more pics and diagrams in your catalog to serve us old farts better. Your catalog has not changed for as long as I can remember. You have added some new items but the format is almost as antique as our model Ts. Back to Lang's, In my opinion they are a very good, family owned type of business, who will do whatever they can to serve you well.
I order from Lang's simply because their website is easy to navigate.
I do all my ordering online, usually around midnight after I come in from the garage. My work keeps me busy during regular business hours, so I never have time to place orders over the phone.
Steve Lang has addressed my issue, may thanks.
Glad to hear that, I knew they would. Another quote, from Ford Service Bulletin #2:
"Good will is one of the most valuable assets a business man can acquire."
Your rivets are installed from the wrong side.
Countersink the lining and install the rivet from the lining side, not the shoe side.
Dan, finally someone has chimed in with what I thought was wrong. But I thought maybe that was usual practise for you guys, getting things up side down!!!!
rednu nwod mrof nallA
I find Lang's to be be good but I've found all the vendors good. I shop by price and shipping costs. I like Chaffin's a lot but I dislike their PDF file catalog.
They are west coast and so am I so their shipping is less.
All have provided good customer service to me but some "intangible" puts Mac's on the bottom of my list even though they have the best catalog by far.
Mac's at the bottom of the list John?
I have completely removed them from my list.
I too order from Chaffin's since they are on the coast and same state I am in.
I may start ordering from Lang's to save paying sales tax.
My customers and I order a lot of model A parts from Denver because the savings on the sales tax will pay the shipping, or almost.
I always ask my customers to order from them and they like it.
I will order my next T parts from Lang's.
I use Smith and Jones for small orders needed urgently, because I get it the next day, and they only charge actual shipping, like Lang's. I usually start with Lang's and continue to call around and see who has the item in stock; sometimes it's Chaffin's on the left coast. I've had no bad experiences with any of them, however, there have been a few really aggravating times with MAC's! Sometimes they are the only ones with what I need--kind of like tolerating an exwife because you have the kids in common.
I ordered two axles from Snyders and they were shipped to Australia by USPS. On arrival one was missing from the order, after inquiring if the second one was on back order, I was advised that both were sent. On further investigation, one axle had broken out of the packaging during transport. Snyders replaced the axle and paid to ship it to me at no cost. I would like to publicly thank Don and Sandy for their assistance and look forward to doing business with them again.
I would say Langs is my primary Model T parts dealer. Iv been with Langs since I started the hobby. Not once have Lange ever failed to make me happy with there sales. Just recently Ashley helped me greatly when there was a mix up in where to ship the parts and the parts went to the wrong place. She sent a new order without the old order getting back to them yet. It was very important to me as these were parts I needed to complete the car before my daughters wedding. Im not sure if I ever thanked her for her help on that during all the confusion so Thank you Ashley. As far as Mac's goes, I would give up the hobby before I would ever order anything from them again.
Congratulations to Ashley and Steve on the birth of your new son.
Anyone who buys a Model T Ford is going to log on and discover the MTFCA website and this forum. Then, they'll certainly learn about "The Big Three;" Lang's, Mac's and Snyder's. Then they'll learn from threads about Lang's—which pop up on this forum like dandelions in the springtime—that Lang's is by far, far, far, the best of those three (and the only one of them that can afford to deal in Model T parts exclusively).
Not only is Don Lang a very nice, obsessively honest man, he's also a very wise man. The good will and sterling service he extends to the Model T community pays off big time in free, unsolicited testimonials here on the forum that every Model T owner frequents, and, to paraphrase Chock Full 'o Nuts; better advertising, a billionaire's money can't buy.
Symbiotically speaking, we do well to acknowledge such merit as it reinforces the policy of excellent service from which we all benefit. Win-win, as they say.
It does my heart good to see a nice guy finish first. Way to go, Don!
When I need something for my T, I ALWAYS go to Lang's first. I can talk to Steve or Don Lang absolutely free and get information about how to do what I am going to do.
Sometimes if Lang's does not have the item in stock or does not carry it, I go elsewhere, but very cautiously. Some examples: Sure Stop disk brakes, a brass era radiator, a brass era high compression head, a ruckstell rear end -- these items are a bit hard to find, and sometimes it is necessary to look elsewhere.
Once I sent back to Lang's about a dozen parts that I had collected over a year that had not worked out one way or another. Don Lang simply sent me an email and asked if I wanted a check or to just credit my account! Try doing that with Mac's!
Thanks Will for the congratulations! Though Steve is the younger brother and a great brother in law. Jim (the older son) is my husband. This is the first grandchild for the Lang family. We have been so blessed with this amazing little boy and both he and I are doing wonderful. We hope to be back to the office after Thanksgiving.
I also wanted to add a huge thank you to the great feedback we have received on this forum. I absolutely love working for this business and in such a great hobby. To know the work we do is appreciated is a great feeling. So thank you for all of your continued support.
The Happy Grandparents
Hey Ashley, looks like you did good!!! Congratulations to you and Jim and the rest of the Lang family.
Heartiest congratulations! What a beautiful baby! Enjoy!
Congratulations to Ashley and the entire Lang family! He looks beautiful!
Judging from the photo above, the rivet is the wrong kind. I wouldn't even think of using that kind of rivet for brake lining, when the correct ones are everywhere.
Another MODEL T'R in the making!!!!!!!!Just give him time
Congratulations to Ashley and Jim ,and the Lang's fam.
Now Don is looking for a small Model T.
3rd generation on its way! Congratulations!
langs is the only answer , what a wonderful family they are. and when I say family I mean the langs and all the employees too. they are just fantastic. congrats to the whole family on the birth or the baby