Thank you for taking the time to get back to me. I reviewed your transaction and I understand that you had some questions about being able to still get your item that we could not send on to you because it was restricted due to our program size and weight restrictions. I am so sorry that this has caused you so many problems. Unfortunately,these requirements are something that your seller should be well aware of but if they send an item that is too large for our program the seller has made an agreement with eBay and our shipper that we will not return or forward the item. We will refund the buyer and then the shipper will liquidate the item to recover some of their losses. (Please see http://pages.ebay.com/help/sell/shipping-globally.html#eligibility ).
Care to clarify this a bit? Whose shipping regs don't allow something to be shipped because of it's size? I know e-bay howls about how every one is protected by it's policies but when you find yourself in that exact situation you get the do nothing reply you just got. Why does the shipper keep the item and how do they dispose of it for a profit? If it was known the item didn't fit their regs why was it accepted for shipping in the first place? I don't understand this a bit.
Just a cynical old sailor but it sounds to me like someone in the shipping company saw an opportunity to get something valuable for little or nothing...I'd look for that same item to come back up on E-Bay in about 6 months or so.... can anybody recommend a good journalist to do an on your side type of story in Bob's neck of the woods maybe E-Bay needs a little BAD PUBLICITY!
This story is unfolding in 2 threads...
I still can't quite figure out what happened....
Just read that Dave. To be honest I'm assuming the seller didn't know/read the size restrictions and mailed the item. Now if e-bay regs say the shipper keeps the item the seller's screwed. I don't agree with it at all but he may be nailed if it's in writing. Again: why do they accept items they say can't be shipped?
I'm with you Chuck. I really don't get a lot of this.
Chuck, Bob bought an item thru e-bay, the seller used e-bays third party shipping service for international shipping to send it to Bob in Australia. The third party shipper received the item, then said it is to large to ship. The third party shipper will not return the item to the seller or forward it to the buyer(Bob) They will give a refund to the seller who I assume will give a refund to Bob. If the seller does not give a refund to Bob he loses out. (E-Bay buyer protection does not apply to International sales) If the seller gives the refund to Bob the seller loses out. If for some reason (doubtfull) the third party shipper refunds both Bob and the seller, that would be OK as far as the money goes, but now a good rare part is lost .... That is the way I see the issue, Bob, let us know if I am wrong. Bob, One more thing, Is the third party shipper going to refund both you and the seller.??
My initial statement was the reply from E/BAY to my request to try and get the item before whatever happens to it as i need the item badly for my restoration and is rare and hard to get.
I TOOK OVER TRYING TO GET HOLD F THE ITEM
I am the buyer . The seller tried every way known to get the item back so as to sell it onto me direct. In desperation i said to him i would have a try as i need the item desperately for my restoration .
I feel sorry for him loosing his item of value in such a way --
I have lost this much needed item for my T restoration--
The next generation has lost out on having another Ford T to enjoy all because of the greed of this operation that could not give a sh--t who looses out as long as they get their little amount of freight costs from the sellers address to their depot.
THE SELLER NOTIFIES EBAY WHEN THE ITEM IS PACKAGED . AN UNMARKED TRANSPORT ARRIVES AND TAKES THE ITEM TO A DEPOT IN KENTUCKY. BY LUCK I FOUND THE NAME OF THE SHIPPING COMPANY WHICH BY ALL COUNTS HAS A VERY BAD REPUTATION.
YOU JUST CANT GET TO TALK OR GET ANY SORT OF REPLY FROM THE SHIPPING COMPANY.
I FORGOT TO SAY E/BAY DID REFUND ME FOR THE ITEM COST AND THE FREIGHT COSTS , THEY ARE OUT OF POCKET ON THE FREIGHT COSTS FROM THE SELLER IN TENNESSEE TO THE SHIPPING COMPANIES DEPOT KENTUCKY.
THE ITEM IS WORTH FAR MORE THAN ANY POSSIBLE FREIGHT COST THE HAD.
Might someone in Kentucky be able to pick up the item by paying a "fee" to the shipping crooks in Kentucky? Where in Kentucky is the depot? Knowing where it is might be a good start since these sort of places have no use for the junk that collects around them and might even have an auction at some point like the police do for bikes and the like.
I have had limited experience with Ebay and it has proved to be bad as both a seller and buyer. I have given up on it and feel that websites such as MTFCA, Ford Barn, HCCA, etc are a much better venue to buy and sell early car parts. No fees, no hassles and a more appreciative audience. I have never been concerned about getting the last 36 cents for an item so I don't need an auction format to sell parts. At least on the automotive and club sites, you can list your item for sale with a price that is agreeable to you and its first come, first serve for the buyer, as it should be.
O.K. I kind of get it now. Obviously ebay's third party shipping is something to be avoided. I have always shipped directly to foreign countries and have never experienced a problem.
Seems to me more like the seller screwed up. What part of "seller has made an agreement with eBay and our shipper that we will not return or forward the item" is unclear?
I now know the name and address of were the item went.
The problem is that unless someone went to the site you will never be able to find out what has happened [or going to happen] to the item.
Hi Layden-- I DO NOT KNOW IF AND WHEN THE SELLER ADVISES EBAY THAT THE ITEM IS READY TO PICK UP --MAYBE HE IS AUTOMATICALLY COMMITTED TO TO THEIR ''PRIORITY MAILING'' SYSTEM .AND SHOULD HAVE ADHERED TO READING THE FINE PRINT ON SIZES AND WEIGHTS.
ASSUMING HE DID NOT --IMAGING IF THE ITEM WAS A 1909 T ENGINE BLOCK THAT HAS BEEN SENT AND THERE BE NO WAY OF GETTING IT BACK BEFORE IT WENT TO SCRAP .
Looks like T-Bay has gotten too big for its britches. I sure hope you can get your stuff, Bob. Thanks for the warning.
Latest update on my efforts --''TALK ABOUT PASSING THE BUCK''.
REPLY FROM E/BAY
I apologize for this frustrating situation. There is no contact information we are able to provide to Pitney Bowes. Any concerns or request have to be sent to eBay Global Shipping direct. Pitney Bowes has no avenue for incoming calls or emails. Once this item has been liquidated there is no other option to retrieve the package. I know it is frustrating, but we currently don't have anything set where the items can be returned or tracked once it has been restricted.
I think I would send them a note and tell them you are going to file theft charges and see what kind of reply you get.
Thanks for you thoughts Dennis ,
IF I WAS IN THE USA I WOULD BE LOOKING AT FBI INVOLVEMENT.
I just can't bring myself to believe that the E/BAY organisation can claim now to be the owner of the item when the said original owner has no ability to pay the freight charge to get his item back into his possession because the fine print in the E/BAY'S priority freighting agreement says if the seller should make a error in advised size or weight he will loose ownership of the item.
This situation really pains me.
What is the part in question? Maybe someone here on the forum has what you need.
If you have a site location, maybe one of the forum members can collect it for you. If it was in Oregon, I'd be there for you.
I would keep hounding eBay if I were you. Forget the e-mail. Use the telephone. As long as you are stonewalled, keep asking to talk to the person's supervisor. When a person says, I'm sorry, I cannot help you," tell them to please transfer you to a person who CAN help you!
Keep fighting for the un-obtanium!
: ^ )
Where in KY? Got family there. J
Thanks Keith & Jerome for you offers.
Trying to sort this form AUSTRALIA is hard especially with any USA toll free number that do not work coming from overseas calls . That's apart from he flustrating time waste when trying to deal with computerised answering systems between 1AM &4AM AUSTRALIAN TIME that then discounts any future possible sleep as i get so mad at being sent round and round to deliberately have me give up on the subject.Trouble be is i don't like the way the seller has been treated and i would just like to get the particular sort item maybe because i have gone this far in time and phone expense on it.
Is the seller willing to help you with your plight?
Bob, our company has a national Pitney Bowes rep I can contact. No guarantees of course, but if you're interested in emailing me all of the pertinent information, I would be happy to see what I could rustle up for you.
Our company is huge and when we contact a national rep, we actually get results. Take Verizon for instance - I have a direct phone number to a rep's office and team that handles nothing but our corporate account - and they even answer the phone when I call on the most trivial matters.
If you want to let me give it a go, email me:
Ship-From Name and Address
Ship-To Name and Address
Address where product was last known to be at
All correspondence to and from EBay
Any tracking numbers
Eb ay item number
Basically whatever documentation you have on one easy to read email.
danthecardude AT hotmail dot com
Keith , He gave up early in exasperation. That's when i said i would take on the job as i do not like the way E/Bay treated him and i still wish to get the item if somehow i can get the truth out of E/BAY or the shipping company that keep sending me round and round as if they do not won't to know anything about it.
YOU WOULD THINK IF IT BE SO IMPORTANT FOR E/BAY TO CLAIM POSSESSION OF THE ITEM TO BE THEN ABLE SELL IT OF TO GET THEIR FREIGHT COST BACK THAT SOMEONE THERE WOULD KNOW WHO IS IN CHARGE OF DOING THIS EXERCISE
Thank's Daniel on that offer.
Just managed to talk to HUMAN BEING at PITNEY BOWES.
Naturally they say the item now belongs to E/BAY but it gets back to the fact that the item is at PITNEY BOWES facility in KENTUCKY and someone there would have to be in charge of disposing of item that accumulate there from this E/BAY scam.
I WILL CONTACT YOU DIRECT AS SOON AS I GET A MOMENT TO MYSELF.
REGARDS BOB TREVAN
JUST NOW RECEIVED A REPLY FROM E/BAY AS TO WHAT & WERE IS THE ITEM I'M TRYING TO GET BEFORE IT IS[ what ever happens ] AT THE SHIPPING COMPANY.
APART FROM SENDING AGAIN THEIR POLICY FORM --THEIR REPLY IS BELOW
We hope this helps you understand our policies and why it came to
s. But again, your item was not destroyed but rather simply liquidated. We apologize for any misunderstanding, frustration, and/or hardship this may caused and we wish you the best on all your future transactions.
LIQUIDATED --WHAT DOES THAT MEAN
It means it was sold for a profit to someone else
I think liquidated means they really just don't want to deal with it, they aren't allowed by their employer to deal with it and they have absolutely no interest in helping anyone, and, basically, it is not their problem. My guess is it sits in a warehouse with 1000s of other such problem packages and eventually gets destroyed, or when the pile gets to big, gets given to a random liquidation or auction house who sells it.
I would not want to discourage you from pursuing your original item but the way it is going it may be advisable to work on a backup plan.
What is the part in question? Maybe someone here on the forum has or knows of a source for what you need.
Ok Bob. Send me that information anytime. I'll be happy to bird-dog that thing for you as best I can.
I thin even though you're getting one response from eBay (basically saying the item is no longer available to you) definitely doesn't mean the person who sent you that message bothered to actually check it out.
The way customer service works, I suspect that person just looked at a flow chart of appropriate responses to queries and what you are getting is a flow-chart answer and no real research from that person on the other end.
Anyway, feel free to send me the information anytime. For me it would be a few phone calls during slack time at work. Who knows, we could get pleasantly surprised by the results.
Bob, I sure would take Danial up on his offer. It sounds to me like either someone doesn't want to be bothered, or they screwed up in the first place and don't to take responsibility. Something smells here. Dave
Hi Daniel, Have tried both e/mail address --both bounced back .
CAN YOU GIVE ME THE BEST ONE TO USE PLEASE
Liquidated probably means that they have a contract with an auction company to sell whatever they collect each month. Have you ever watched 'Storage Wars' or 'Auction Hunters'? Someone will bid on a "lot" of items because there is one special thing that is valuable to them, and the rest (old car parts) goes in the trash.
I hope Danial is successful in his offer to help Bob, but if there is an auction contract, good luck.
Maybe if Danial can get the name of the auction company, and someone at the auction company recognizes the part by its description and is willing to help by letting Bob know when it will be auctioned, and someone will go to the auction and bid for Bob, then he may be able to get his part.
Bob, Best of luck, sure hope you get some sort of a positive result.
But a plan B might be to go to ( or get someone who knows how) and plaster it on Facebook. Seems to me this gets lots of attention from everyone maybe even someone in ebay who can get you a result. At the least others will know about ebay's attitude.
Bob, my email address is:
I am now concerned as I have a T Part sitting at this facility.
Fingers cross my nice nickel shell will turn up and not be "LIQUIDATED"
Tbay is more and more a retail store for ChiCom crap. It's like too many swap meets.
They can't be bothered with the one-off items.
Tbay is more and more a retail store for ChiCom crap. It's like too many swap meets.
They can't be bothered with the one-off items.
Their whole "clean out your closet and make some extra money" concept has gone by the wayside. We are not the only ones that don't like the new eBay. What do they care as long as they are showing a profit. When the whole thing crashes maybe they will get back to their roots. I will still sell/buy some things but not like in the past. I am shipping a carb (not T) to Germany this AM, sure glad I did not use the 3ed party shipping.
It seems that several others have had the same problem and that "liquidate" sometimes means that the items show on eBay for sale by a seller named, "greatstuffcheapprices".
See this link:
I looked at recent stuff sold and did not see any Model T parts sold. Maybe it will be listed at a later date??
I wonder if they would use the same dishonest tactic to claim ownership of a valuable diamond necklace because of all the restrictions placed on "Blood Diamonds" of Africa. It's the same scenario. Claiming that certain restrictions placed on an item forbid them from being able to forward it to the buyer then placing all kinds of roadblocks in the way, such as refusing to provide contact information, so as to make it impossible for the buyer to get his property. Jim Patrick
My take on this is perhaps the entire ebay website used to make this sale was a fake and someone is using the hacked website to steal and resell stuff.
Whatever this mess turns out to be really needs to be made as public as possible and FAST before others loose stuff. It is not just our hobby at risk. Any hobby involving shipping stuff of odd size or weight could be stolen like this. I can not figure out how any lawyer could write up something that would stand up in court saying you could "steal" something because it is odd shaped or dont meet shipping standards.Yea, they gave ye the money back but we all know stuff on ebay is bought cheaper than it's value or is rare and the cash paid back is not the full value.
So to me, that is theft.and should be treated as such.
Another option to try would be to contact eBay seller, greatstuffcheapprices (link above) and ask if he they have or know anything about the missing mystery item or if they can share anything about the process of disposing like items. Based on the above link it is clear that this seller has sold previously liquidated items under the same conditions.
Has anyone determined what the part is yet?
Jim, I tried different ways to see what Greatstuffcheapprices is selling...my search turns up "0" items. Can you find something listed and publish the link, please?
Click on the link above, then on the "items for sale" link. Nothing is currently for sale but if you click on the show only completed items you will see what has sold recently.
That's what I did & just thought it strange that nothing is listed now. ....thought perhaps I was looking in the wrong area.
If "the cat is out of the bag", and that's a BIG if as far as eBay is concerned, you don't suppose there are now items for sale under a different name?
Probably not an issue of "the cat is out of the bag", there is no cat. The article explaining the process was Feb 11, 2014 and the last item sold just three days ago. The whole deal is just folks that are not reading the description of what items that may be shipped using this method and the shipper/eBay does not want to and is not required to return items that cannot be shipped.
I sent a small flat rate box to these clowns on 4-20-14, customer is telling me he never got this, he is contacting e bay now, I do not like this global a ss ss company, so what can be done he wants a refund from me but it was delivered to Kentucky, bunch of B.S. Bob
They say I signed up for this but I never did another e bay trick to screw someone
Hi Robert,You have no joined the ranks of probable 1000's that have been cault up in this fort.
I know the below site will not help but it will give you more insite as to the magnitude of this scam.
I WISH I WAS IN THE USA i would take this mob on as A NEW RALPH NADA
My parcel arrived today