I would like to send a shout out to the Oregon DMV. After I bought my car at auction and the folks that sold the car to them did not have proper paperwork I started a mess. I took the Vin stamped on the frame of my 27 roadster in and found that it was registered to someone else. I contacted the gentleman and found that he had a different car registered under my number but no numbers matched. Though he had the plates attached to the title. After some phone calls and visits the Oregon DMV has worked out both titles and this fella also gets to keep the plates he paid to have restored. Win for the common man and for the DMV.
Good news all around, glad you found some DMV folks that actually wanted to help. Too often they are hard to find. This is when I want to find out who the manager/supervisor is and send them a "atta boy/good service" note regarding the employee(s) that were really customer oriented.
ditto with Walt. Local government jobs are at times thankless and an employee can get burned out fast. I worked for a county all my life and the thanks are very far between. So now anytime I run into a government worker who cares, I do call the super and talk them up.
Recently I did a short term gig as Customer Service for the State Revenue Taxation. OMG, I never knew there were so MANY nasty people in this state. You get between the people and their tax refunds...
It won't be that easy in Portland. Any time I have iffy paperwork I go to a small town DMV and get my title and reg. Don