One of the most important parts of car restoration whether it is an old broken down Model T or a million dollar Lamborghini is parts and where to get them. I don't understand why anyone would object to people on this forum posting their experiences with a particular vendor whether it is good or bad.
If letís say it was a representative from Mac's then their concern should not be with stopping these comments but in correcting the problems mentioned in the comments.
A representative from Mac's did come on here a couple of years ago. As I recall, he admitted there was a problem and was going to look into fixing it. Doesn't sound like he has based on the experience of the OP of the other thread.
A vendor should bend over backward to serve their customer, not take advantage of his customer's failure to remember to tell them about a discount coupon and say the equivalent of "Tough crap, you should have told us about it when you ordered."
I agree 100% with Mike.
After reading all the comments in another thread I will just say when I have ordered from Mac's I used to get an email 6 days later informing me that my order was being processed.
I like Chaffin's but since I am in CA. and they have to charge sales tax I always try to buy things out-of-state.
Since there was so much good reported on Snyder's I ordered some model A parts from them about 10 days ago. The parts were at my door 3 days later!!!!
When I made the order the nice fellow told me they were out of one part, it could be a month.
Yesterday a nice lady called me to tell me they now have some and did I still need it.
When I got home they had already emailed the invoice and the part is on the way.
Some years back I read about Vince and his top making business a couple of years before he died.
I bought a top from him. Just like the forum posts said: Great guy, nice work, good instructions, easy to get info and help from. And a very competitive price.
I know where to get my next top because of all the good reports I have read about one company and the bad reports I have read about some others.
We need to post about the good, the bad and the ugly..
There are dealers, and folks who work for them, who don't post on the forum but do read it. One reason they don't post is reluctance to get embroiled in the ongoing horse-beating over oil, additives, water pumps, etc. Why take sides and tell folks they're full of baloney? Better to keep them as customers and let somebody else call BS on them. Another big reason is time. Especially for smaller shops, they're just too busy keeping up with work to take the time for posting. I've talked to folks in this category, so I know they're out there. I would hope there's somebody like that at Mac's, and that he has the clout, the inclination, and the ability to do something about their situation.
As I've mentioned before, we're blessed with a good many parts dealers, most of whom I've dealt with and been quite satisfied. All are human and subject to at least occasional glitches, but most do a good job.
Companies are being merged with other companies or they are retiring and nobody want to take it over so that persons business dies.
Mac's rep was the owner at the time now you have to deal with the chinese rep. and forget about customer service when these people and who they hired don't have a clue about the your particular parts Its all about money and having the MFG done overseas.
Mac's owner and other catalog companies got out when the market was peaked now its turning sour& guess what the hobby is shrinking.
Here we go again this topic is getting old as the Model T The one thing I learned while running my business is you can't satify everyone!
"As I've mentioned before, we're blessed with a good many parts dealers, most of whom I've dealt with and been quite satisfied. All are human and subject to at least occasional glitches, but most do a good job."
Well put Steve....you are the voice of reason.
I have had excellent experiences with all vendors (yes, with Mac's several times) and I have had issues with all of them at one time or another.
This topic and Mac bashing is getting very old.
Well I just could not keep my mouth shut. When I read some of the post I could laugh.
I went to work on the office machine business in 1956 and purchased my job in 1966. I tried to pleases everyone as best as I could. If I screwed up I made a big effort to correct the wrong, every way that I could to keep the customer happy, even if I had to do a little more than needed. The reason was I wanted that customer to be happy and pass on the word that was good at his word and would come back as a happy buyer.
My ex-boss would pound on the counter and say " Treat the customer the way you wanted be treated" and for years I did or tried my darndest to that, but now days it "aint" like that.
I make small hang on the wall clocks and two or three times I have had a bad clock insert, I called the company and told them and asked if they wanted the bad insert back, and they said no the new replacement was on the way. So that made me happy.
So that is my thoughts. I deal with Lang's and Chaffin and have dealt with Mac's and have nothing but good service with all of them, but with Mac's it may have been before the change over, but that is neither here or there, just tell it like it is
Getting pretty far OT, but one of the best customer satisfaction experiences I had was several years ago with Rock Auto. I had ordered a wheel bearing hub assembly for an Audi A3 that, by picture and description, was supposed to come with the mounting bolts. When it showed up - no bolts. I called them up and they confirmed that the bolts should be there but they pulled a couple more off the shelf and they were not. Obviously something was wrong. They would have been happy to take the part in return, but I still needed a bearing so they took a better approach. They had me go to the local Audi dealer and buy bolts, call them back with what I paid (no proof required), and refunded that amount to my credit card. I thought that was pretty outstanding.
See Chris , there are still some good people in this world. Like I said in my post above yours about the clock inserts, I asked to send the bad one back and they said no. Ironically I took the one apart and played around with it and put it back together and it worked and has worked ever since.
Here's a different aspect of these Model T Catalog Companies we want to share with you. and you talk about customer service... we manufacture (US GOODS) and supply these Model T Companies with our products. but when it comes to payment for services rendered Mac's & Smith N Jones Bob's & Birdhaven pays on time, But the other T Catalog companies that you guy think that that do outstanding service sucks!!!!!!!!!!!!!!!!!!
We have to chase them for payment constantly sometimes 30 days overdue and the excuses for not paying. They want their product in a hurry but try to get them them to pay for it is a challenge!!!!!!!!