I just took in my 2010 F 150 in for the extended warranty on a few items, front shock outer spring was broke in two places so that broke the shock and cover, even though the spring took out the shock it was not covered, the spring is, so 150.00 for shock and cover, a few electronics were covered the in the 100.00 deductable
then they said brake pads and rotors are getting down, only 34 k miles they wanted 500.00 for that I said we would take care of this, then the blue tooth on phone quit working, just got the bill 129.95 for upgrade, which after charging they told me could have been done on line, I asked why so high, their answer 129.95 is their hourly rate
I guess we are in the wrong type of work
so after ext. warranty it still cost me almost 400.00
cheaper to buy a new truck every 5 years
also 3 1/2 years after I bought this tires started to crack bad called them and Ford said normal, went to a tire dealer he got me four new for pro rated he said four years is limit so if your tires start to crack before four years take it to a good tire shop
Just my 4 k cents
What dealer won't try to screw you.? Last week took the wife's car in for three minor recalls. Sitting in the waiting room the service advisor says I need a new cabin filter and p/s fluid change, only for $170.00. I kindly declined.
I stay away from dealer service as much as possible.
I don't know about your warranty, but mine doesn't cover normal wear items like brakes & shocks & tires.
I dumped my 2007 ram 2500 because I got tired of them telling me every weekend " it was a turbo-charger code we re-flashed the chip it should be ok now" I could just see that after the warranty expired sir you need to replace your turbo-charger
#1...always/always ask for the Fixed Ops Director guy when the lesser minnions try to bump or upfront a bill that you think sounds 'off'...
#2...call the Fixed Ops guy every morning at the same time until he replies (the fixed op guys get part of their bonus score on 'replies' so if they don't reply it in essence subtracts from the bonus they do earn by having the minnions fleece you)...
#3...when all else fails, find the Zone Manager for the maker...he gets scored the same way too and he has an allowance account !
You may or may not believe this Story but it's the God's honest Truth.
I bought my 2004 Tahoe new and now have 173,500 miles and it Still has the Original Brake Pads!
It has been to the Dealer once for a minor seat belt recall which I declined.
Guess you might be able to figure out that I avoid the dealer like they have the Plague. I think most of them do.
The worst guys at a dealer are the finance guys who try and add on as much extra warranty stuff cause they pocket the add on I've heard. I was recently offered the clear film that was installed on the door handle areas and door edges along with a 3year free dent repair for only $400. After I declined I asked what they were going to do with clear film? He said we'll remove it if you don't pay for the package.
Now every time I see my new car in the garage with the free clear film I can't help wonder how many people believe they would actually pay someone to remove that film since it takes a heat gun and a bit of work.
Sort of makes me smile... Don't be ripped OFF at the Dealers. UTUBE is your Real friend when you have trouble with anything on your car!
Mine does not cover brakes but tires are covered under tire warranty , but not through Ford but 500.00 for brakes are a joke a friend is a mechanic and he charges 250.00 for the same, Bob
You're not better off buying a new truck every 5 years. That $400 you spent isn't even close to a normal monthly payment.
I have a 2011 F150 and only got 50k miles out of the factory Michelins. Switched to Firestone Destination A/T's and will get at least 75k miles out of them. More if we didn't have annual state inspections.
My advice is to get the truck you want and drive the wheels off of it. At some point you start earning your money back.
I have found dealers in small towns tend to charge less (on hour labor rates, and parts too) than urban dealers. The urban dealers bet on you coming to them out of convenience, rather than taking a nice, pleasant drive in the country to a small town dealer, even if its an hour's drive away. I have found that the urban dealers have to charge more because they have to hire more mechanics and staff, right down to janitors and the way they pay for their overhead is by charging full retail for parts and higher labor rates. Almost always the urban dealers have huge fancy showrooms and floor plan inventories that they have to pay interest on until that unit is sold.
I, once, had to have a 700R GM overdrive transmission rebuilt on an out of town trip. The dealer in the small town where I broke down rebuilt it for half of what my local dealer wanted to do the same job, plus one of his salesmen drove me 75 miles (one way) to my home after I left it to be repaired.
Again, I needed some work on my 2003 F-150. I didn't hesitate to drive to the Ford dealer in the same town. The work was performed in 3 hours or less (quicker than I expected) and his labor rate was $25.00 cheaper than any dealer that I checked with after having my truck's work completed. Recently, I had to have the rear main seal replaced on the same truck. I called several dealers, with the highest quote being my local dealer at $1200.00. I found an independent shop that did it for $400.00.
P.S. BOB, here in Texas, I have never dealt with any dealer that charges over $100 per hour. Mainly because I can usually find one for about $75 per hour.
My guess is that you went to a dealership owned by Auto Nation, Sonic or one of the other car dealer groups. Car dealer repairs are higher but you are more likely to get a fair shake and honest work from a locally owned dealership. I doubt your brakes need work at 34K miles. Maybe next time you should try Toyota. They are excellent trucks but ride rougher and use more gas. They are even assembled in the USA.
The money is in service not sales. Was told my rear pads were thin. I looked and thought they were too. On the way home from the dealer I stopped and picked up a new set. Didn't open the box until the next day when I had everything apart. The new shoes were just a bit thicker than the old ones. Fronts do most of the work so their thicker. Put the new ones in only because it was apart and at the next trip back for an oil change I complained about it. Got no real satisfaction though. I bet they nail most folks.
Unnecessary brake repairs are an easy sell. "Oh my god. My grandkids ride in this car. I'm not taking any chances!" I imagine most folks who frequent this forum are smarter than that and in much better tune with their vehicles, but the vast majority of people are prey to this sort of thing daily.
This is kind of why I'm still driving my '97 F150 and my '94 T-bird. No payment book, barely any rust as I take super good care of them since we live in the rust belt and around here they use road salt like it's free, plus I know what's makin' 'em tick and what isn't. I know of folks who's newer vehicles have been in the garage more times in a year than my truck and car have been in their entire life.
Chevy too. $1100 for a new fuel pump !
Local mult-make dealer offers free oil changes..... yeah, and you get a bill for synthetic oil that you did not agree. My wife usually takes our son's Hyundai there, needless to say her vocality in the service area gets the service writer's and customer's attention.
You must be nearly as old as me. As far as I know, they don't use payment books any more. It's all done electronically.
I bought a new F150 with towing package. It doesn't come with the brake controller so I bought one from the dealer and installed it myself. The controller feature still has to be activated and the service department quoted me one hour labor at $109.00 and I would have to leave the truck all day. I knew this was BS. I found another dealer. They plugged in the scan tool right away while I watched in the service reception bay. They charged only $40.00.
My elderly friend got ripped for 1700.00 at the dealer after going in for a simple oil change and was pressured into all kinds of other repairs. Needless to say, I went in there and did a rain dance in the managers office. He only paid for the oil change in the end. Lets just say I can be quite intimidating when I am angry.
Twenty some years ago I took the wife's car in to confirm a water pump knocking. Being 300 miles post warranty they told me it would be $550 in 1992 dollars to fix it. He then broke out his detailed work up and he had labor to change the pump, labor to change the belt, drain anti-freeze, etc., etc. They also had shop fees, disposal fees, kiss my %## fees, and so on. The pump was $170 alone. I was workIng full time and going to school full time and didn't feel like changing it. I asked the guy why he couldn't install a $35 pump from NAPA? He said, "because it wouldn't be a genuine GM part". My reply was, at 36,300 miles just how impressed do you think I am? Took it home and found it the easiest water pump I've ever changed. GM midsize v6, 1 hour tops. That dealer went under by the way.
If you keep track of Ford's F series trucks from year to year in Consumer's report kinda ratings you will find they ALWAYS have brake issues. My 2003 F250 had 5 brake jobs in 50,000 miles. The Ford van I owned before that had brake problems too. I kid you not. That F250 was notoriously having the front end shake violently as soon as the rotors had about 5000 miles since the last dealer visit. That along with assorted other issues like fan clutch seizing up and ripping out the wiring harness. It also needed all 4 ball joints at just past 36,000 miles. Total repairs for that sled were a shade over $8000 by 2010 when I traded it in for a Tundra Double Cab. The F250 was the worst vehicle I ever owned. It ruined every single vacation during every summer that I owned it. Each time it was something new like sensors that were in fact bad and there actually WAS NOT ANY WATER in the fuel but they warned not to drive it at all so it had to be towed in. I finally fixed the brakes myself with a kit from an online placed called Rotorsplus.com and that stopped the multiple brake failures. Ford dealer told me it was my driving. Funny but I am now 5 years older and the Tundra still have 40% of its lining still in place after 68,000 miles. It has needed nothing but just now new tires. Not one single issue with anything on it since I drove it off the lot in 2010. It pulls my enclosed trailer fine and is comfortable on the road given that it can pass dealerships with ease. Ford stuck it to me on every repair with that F250 so I don't much care what happens with them since I would never own another Ford. I was treated rude at the service departments and not one time did anyone say to me "I'm sorry you are having issues with your new Ford" I was treated like I was being done the worlds biggest favor for their time being spent on fixing my truck. "Indifferent" is the best way to describe it. I have all of the service records and bills and would just love to be interviewed at some point but that is not going to happen. Every night I say a little prayer for the poor soul who owns that truck now. Your mileage may vary of course.
My daily driver is a fourth generation VW Golf so my repair experience is a bit weirder. Once I wrapped my head around the proprietary EVERYTHING for repairs on the thing at home (no joke, the recommended oil is a grade only used in German cars, the brake fluid is different from everything else out there, etc.) I've found that the dealership is the best place to get the car fixed. At least you guys with the domestic pickups don't roll into a small shop and immediately get the, "Well, it's a foreign car so the parts aren't cheap," act...
Still, for all the horrible things people tell me about their aunt's neighbour's ex-husband's dog walker's VW and how dumb I was for buying one, the car has yet to let me down and I've only had to deal with a couple early warranty things and otherwise normal wear replacement items over the 200,000km I've put on it. Good thing I didn't buy a Ford pickup, I guess.