I got a phone message last night from Public Storage in Michigan where I have a truck in storage.
Message said there was an " emergency ".
I called this morning.
(8) vehicles are stored there inside the locked
and gated fenced area - all of them had their tires slashed - mine included.
Onsite manager has not even called the police yet - this happened over the (2) days.
They are not going to do anything.
What would you do ?
1: Call the police & get a report. (take pics if possible) 2: Contact the storage co. Report & complain. 3: You might need a lawyer.
Jim, I don't know about that place but the storage facilities around here advise to take out insurance as they don't accept responsibility for theft or damage. Hope your place is different and you come out ok. KGB
Jim, read your agreement and see if you have any recourse. If not consider moving your truck to another facility,
Most of theses storage places have you sign a no responsibility waiver. I'm thinking you're screwed
Call the police and report the vandalism. Get a police report number. Then call your insurance company to get reimbursed.
As the others have said the storage company won't be responsible for break ins or vandalism, and you signed paperwork to that effect.
Get a police report. File a written clam against the storage facility for restitution of your actual loss. Get a lawyer.
I don't care what the "agreement" says. They have an implicit responsibility to exercise due diligence to protect your property while its stored in their custody. They accept money every month for that very purpose. The fact that two days later the police have not yet been contacted constitutes negligence.
Just my $0.02 worth.
Looks like everyone has covered it.
Of course, it would be great if there is video surveillance (I'm guessing not). Your insurance will want to pro-rate the used tires plus your comp deductible... you may not get much back. There are seven other unhappy owners. I'm guessing that the hoodlums have done other damage. That's where the police report may help. I agree, look for another storage facility as well.
Sorry to hear this. I handled claims for 22 years and the vandalism stuff was the most frustrating.
How different is that waiver from the ski area "waivers" one supposedly accepts when one purchases a ski life ticket? I remember the tickets being printed with the disclaimer that the area is not responsible for injuries sustained while skiing.
A lawyer acquaintance of mine has related stories of "young hot-shots" skiing off the trails into the woods, or even skiing around barriers stating a certain trail is closed, and suffering severe injuries. Sued the area and collected.
When a firm collects a fee, there usually is an implied responsibility - despite the disclaimer.
Jim may win a tire settlement, but in order to do so, he may have to hire a lawyer, who would likely charge him more than the settlement.
There is at least one lawyer on the Forum, so I will end now.
I agree with Henry.
The fact the police have not been contacted yet constitutes negligence.
A crime has been committed & the police should have been notified in a timely manner.
The current manager just called me back.
She is in the process of taking over but does not live on site.
The current manager had lived on site for the past (4) years.
The on site manager who normally lives at the storage facility has been doing double duty for the past month managing (2) facilities & has been staying at the other one in Lansing, MI.
So - no one is there " after hours " on site although they should be.
There is no video surveillance at the facility where my truck is stored.
The vehicles were discovered to have slashed tires yesterday after a routine walk thru by the current manager.
She called the district manager.
The district manager expressly forbid her from calling the police - he told her to inform the vehicle owners but not to contact the police.
I have his name.
Public Storage has corporate offices in California.
They are getting a call from me when they open.
Trouble in River City...
Go for it Jim!
Can I be of any help? I live 10 minutes outside Lansing and drive through there each day. Where is the second location? I can stop by and take photo's if you need. The storage facilities should be card access and locked except for authorized people.
You might be able to contact the manager and tell them I am your authorized agent to enter and survey the damage as you are out of state. Let me know if I can be of assistance.
While operating my storage facility I had the clients sign a waiver. I wouldn't allow them to store without proof of insurance. I took on responsibility for every unit there and kept that place as locked and inaccessible as possible. I kept insurance on the building, not the contents. I knew if anything happened inside my facility I'd take responsibility for it. I paid for a lot of broken tail lights on several boat trailers and once repaired a lower unit on a boat though the owner was the one that broke it when he insisted he didn't have to lift it and that he back the unit into the building. When he broke the fin off the lower unit, I took it to a shop and had the fin replaced. After that I always moved the units in and out and refused to let anyone in the building without an escort of some kind. A good storage business has to accept some responsibility.
I know a friend of mine lost all her furniture in a fire because stuff stored in a bay next to hers caught fire and it burned about 10 units worth. Facility said, "not our problem" She didn't loose as much as some of the other folks.
They have a fence and a gate,so they are doing enough to be legal from what she was told by a lawyer.
Suggest you read the insurance policy you have on the vehicle. Did you have Comprehensive coverage? And what was your declaration where the vehicle is domiciled? Read the storage contract. I doubt the storage firm will accept liability. Under these conditions your insurance will be looking to deny a claim.
Insurance companies love clause wording that gives them a rope out of the liability tree (risk) if you are not in control...i.e. a storage facility.
Ron the Coilman
Freighter Jim - Just now reading this thread. The manager and "district manager" need to be "educated" as to proper procedure in such a situation. To not notify police in timely manner is absolutely negligent on their part. For no other reason than the fact that common sense should make a few things obvious:
1.) With any insurance claim, the insurance company will absolutely insist on a police report case number.
2.) Eight separate owners filing individual complaints would entail eight different case numbers.
3.) The storage facility is a "victim" as well as each individual vehicle owner, therefore, another reason the manager should certainly notify police in a timely manner.
4.) The local police, or whatever law enforcement agency of jurisdiction will decide in regard to assigning case numbers as this criminal incident may tie in with other area crime incident(s) known only to police.
5') Local law enforcement may have information on the storage facility establishment and/or individual storage facility "tenants" that could apply to case investigation.
Hopefully, the "lowlife(s)" responsible will be apprehended Jim,....FWIW,.....harold
It sounds like all bets are off for the management since they changed the mode of operation by now not having a live in manager, something that may have formed part of your decision to use their store facility in the beginning.
Although not implied in a Contract document I am sure it was still an expectation and did exist during the contract period.
I'd like to think the contract had been breached in part and hence the company changed the circumstances with which you relied upon.
The change hence reduced the quality and function of your contract and you should receive some consideration since you and others have since experienced damage which was more easily inflicted due to the on site manager not being present.
Just another angle that would be difficult for them to argue against when exercising your rights in the contract...
Thank you for your offer - the storage unit is in Jackson, MI.
I have a local tow & repair place about 10 minutes away going over there today to let me know what needs to be done.
I spent about an hour on the phone w/ reps from Public Storage at corporate & by the time I contacted the local police the district manager had called the store manager & told her to call the police.
I am not a happy camper ......
Public Storage refused any liability.
The District Manager never filed the required incident report to the corporate office.
There is acknowledgement of the removal of the onsite manager a couple weeks before the incident.
I am working on getting my truck out of there.
I would not recommend storing anything you value at a Public Storage facility.
Refusing liability isn't the same as having no liability. Unfortunately, it will take an attorney and some $$ to prove their liability.
If there was a manager provided at the time of your contract, does the contract refer to an on site 24 hour attendant? If so and they failed to provide said on site attendant they are then not fulfilling their commitment to you.
Oft times a written letter from a lawyer will stir them to reconsider their responsibility.
As stated above if you have comprehensive coverage you have vandalism coverage, with the listed deductible.
Sorry for your loss,
I agree completely.
At the time I started to store the truck there
was an online mention of on site management.
That has disappeared ...
I took this as far as I could - talked with their
insurance agent late today who flat out denied
any liability - no surprise there.
I don't want to make a claim on my insurance,
I will just take the loss.
So the manager was "removed," then the tires were slashed, then he refused to call the police?
Sounds pretty suspicious to me.