I ordered a brass Vintique radiator cap for my Reo build from a highly thought-of vendor on here (NOT Mac's). It had a large pinhole in the brass, nicely polished and boxed. Now the first thing focused on in an old car viewing is the headlights and radiator cap, so I contacted them and the response was ''I'll replace it but you pay the postage.'' I would have been happy to pay it if I had done something wrong in the ordering, but since I assume that selling a new part not branded as defective was their responsibility I decided to return it and eat the $7.00 loss.I made my own brass cap. I've built 3 cars in 4 years, have a good start on the 4th, AND have room around here for 4 more. I work 2 days a week since I retired, just for car hobby money, and every dime every week goes for car parts or raw materials. Vendors remember, that first part shipped to a guy could be the tip of the iceburg....
The idea that a customer should, in any way, pay for a seller's mistake, should be considered unacceptable.
In some types of cases, this kind of thing is simply not allowed. _Car manufacturers, for instance, are held responsible for wholesale mistakes and are required to recall cars that need to be modified. _Small airplane manufacturers, on the other hand, seemingly make all kinds of mistakes for which the owner is expected to take responsibility and pay. _This government-mandated action is known, not as a recall, but an "airworthiness directive." _Now, believe it or not, in such a case, an airplane owner will be required by government regulation to purchase new, redesigned parts from the manufacturer to replace the old, defective parts made by the very same manufacturer. _And sometimes, that new replacement part will be determined (sometimes by the manufacturer!) to have newly discovered flaws and need replacement, itself. _This means it pays to get it wrong the first time and maybe even the second time. _For this reason and too many like it, I gave up flying.
I dunnoŚmaybe I've just reached a grizzled old age whereby this kind of monkeyshine just won't fly with me (pun unintended). _But I'll tell you what: My business goes to that concern which treats me like they appreciate my business. _And if a lousy, customer-mistreating, fly-by-night company like Gnal's (the hypothetical, diametric opposite of Lang's), sent me a bad part and expected me to pay the freight on a return & exchange, that would be the last they ever heard from me.
What Bob said. Not my mistake, why should I pay? No longer a customer.
This brings up a question I've had. If you order white tires and they turn brown it's my understanding that they will replace them. Who pays the shipping for those? It costs a bit to send 4 tires. I can't remember how much it costs to send just 1 tire but I'll say $25. If I pay $25 to get the tire, then again to send it back then again to get a replacement then that adds up, especially if the replacement tire turns brown. Wouldnt take long and you've paid UPS enough for a set of black tires.