I am continuously amazed at the level of service with every part I buy from these guys. Very professional outfit and we are very lucky to have them. Doug

LANGS cannot be beat! I ordered two things that I had to have for Chickasha and was told that they would definitely be there. Ashley called and said that on account of the snow storm they would not make it but they would ship each to my named location free of charge.

I normally would heap praise on Lang's, also, but this last week, I ordered a high dollar item to be delivered to Chickasha, and told it was out of stock and it was unknown when it would be back in stock. I asked if they ever placed an order with the vendor and had him "drop ship" it directly to the buyer. I was told in very clear terms, "NO", and that this item was always shipped direct to Lang's and then shipped from Lang's to the buyer. If I had been told it could be "drop shipped", I would have given them a different shipping address, instead of shipping it to my home address. I told them to "backorder" it.

Friday, I decided I'd try Snyder's since the prices were the same and the shipping would have been less from Ohio. Snyder's had three of the item that I wanted in stock, so I placed the order and then had to call Snyder's back to cancel that order. When I called Lang's to cancel my back order. I was told that they placed the order with the vendor and had it drop shipped (after telling me that they didn't drop ship) and it was already on its way to me. I asked for the FedEx tracking number so I could have the delivery diverted to another address and was told that they would get it from the vendor. Since Lang's isn't open on Saturdays, I still don't have the tracking number and the FedEx delivery to my residence may very well be made before I get the tracking number and can have the delivery, diverted. This is a case of the left hand at Lang's) not knowing what the right hand is doing.

Normally, I would not post negative comments about a vendor and really hate to do this, but this error by Lang's is putting me in a very difficult position and I can't do anything about it.

I've had nothing but wonderful experiences doing business with Lang's for, I guess, going on eight years, now.

I’m still waiting on back ordered items from early October!

Willis

Terry,

So you told Lang’s to order for you - then after you place the order with them - you continue shopping elsewhere for the same item - find it somewhere else - then call Lang’s back to cancel ?

That is BS on your part - do your shopping BEFORE you commit to a purchase - not AFTER.

FJ

Some people would complain if you hung them with a new rope.

Lang's service has always been outstanding.

No doubt,

If you take out the second order made to a separate vendor - Lang’s was able to fill the order sooner than was expected & satisfy ( what normally would be ) another satisfied customer.

The second order to another vendor is “ the mistake “ - Lang’s did not do that - to try & lay blame on their doorstep is BS.

Don’t air your grievances here unless they are valid - all it serves is to warn others NOT to do business with you.

FJ

I've had good luck with many of our vendors and feel lucky to find the parts I need.

Most, if not all complaints from customers are due to complete ignorance as to how a business operates.

Many folks don't have a clue how shipping works and have no understanding about making a profit.

No matter what your experience has been, Lang's is an EXCEPTIONAL business to deal with...

FJ

Freighter JIM, maybe you need to know ALL the facts before judging my actions. I had a LEGITIMATE reason for FIRST placing my order with Lang's. I had hoped to take advantage of FREE delivery to the CHICKASHA swap meet, which Snyder's didn't offer. When I was told Lang's was out of stock; didn't drop ship; and didn't know when the item would be back in stock, THAT is when I decided to check with Snyder's. Why should I wait an undetermined period for a back order from Lang's when I can get it shipped immediately from Snyder's? If Lang's had the item in stock, this situation would have never come up. Also, if Lang's hadn't offered FREE delivery to Chickasha, this never would have come up, as I would have ordered from Snyder's, first, since the freight charges from them would have been LESS.

Lang's called me this morning and the story changed again. It seems the part is NOT being drop shipped to me, after all, and is being shipped from the vendor direct to Lang's. When it arrives this week, they will ship it out directly to the shipping address that I wanted it shipped to and Lang's offered to PAY all shipping charges, which I appreciate.

This was not BS on my part. If anything it was BS on Lang's part, and poor judgement on your part for judging my actions without having all the facts. Now that you know all the facts, maybe you'll judge my actions differently, but I won't hold my breath.

I like Langs. Always been satisfied with them. Does that mean they've never screwed up? Of course not. Never a "big deal" however, and very rare. It means they're run by human beings.

Terry,

Sounds like they were trying to do the right thing. They weren't mind readers as to your shipping location. Let's be honest, would you have thought to question a shipping address other than the one on record for you, if you were in their shoes? It's just one of those "gotcha" situations. Looks like Lang's has acknowledged as much with their offer to cover shipping. There's no reason for anybody to throw BS at anyone here.

Jerry, I am certainly pleased, and somewhat surprised, that Lang's offered to cover the shipping. I didn't ask for, or expect, that. As for reading my mind. The point here is that I was given different information each time that I called, including this morning when Ashley called me.

First I was told they didn't back order and didn't know when the items would be back in stock, so I felt no urgency to give them the final shipping address, as I figured I'd do that when they called saying it was in stock.

Second, they told me it was being drop shipped to my residence, and it wasn't.

Thirdly, this morning when Ashley called, she said it wasn't even being drop shipped to me, but being shipped directly to them.

By the way, Lang's had TWO shipping addresses on file for me besides the one that I gave them this morning. All of this is immaterial, as the parts weren't drop shipped as they claimed the second call, but if in doubt, a phone call to me to clarify which address to use, would have eliminated any confusion.

Does this mean your done with Langs? I waited for a front seat spring that I ordered from them for months but I would never come on the forum and say a bad thing about them. Thats just silly, they are a restorer's bread and butter.

And as for F.J. An empty wagon makes a lot of noise.....

Don,

Point well made!

Willis

Doug, No, I'm not through with Lang's. They have a more extensive stock of reproduction Model T parts than almost any other vendor. (based on catalog; I certainly am not going to count each major vendor's catalog). I have, for many years, tried to spread my purchases around to support Chaffin's, Bob's, Lang's, and Snyder's. It just happens that Bob's and Snyder's are closer to me, which means shipping costs are lower. If they don't have what I need, I'll buy from the vendor that does, and contrary to an opinion stated by an above critic, I don't normally order from one; then cancel the order and then order from another. As for shopping prices, Snyder's is actually a few cents higher than Lang's on the parts that I ordered, but when you consider the longer freight charges from Massachusetts, Snyder's would have been cheaper, but I was counting on Lang's having the parts in stock so they could be delivered to Chickasha for FREE. I will contenue to try to support the major vendors that I mentioned, above.

Jerry and Terry , youre both rite about the BS guy (dirty fowl language and NOT MODEL T OWNER ). But we are used to that and is not easy to get rid of that plague . But back to the topic ... Every often someone comes and says bad things about Macs and Snyders . VERY VERY much more often than Langs . The record shows that langs has a better reputation .THEY DO FOR ME ! But a try to be neutral . I believe that we can come here and express ourselves the way we like to . A screw up for me can be different than a screw up for you !!!! DOUG Keppler is right : unless the screwd up is reeeal big , theres no reason of coming here ( unless youre cousin of macs or snyders and youre trying to clean out all the bad topics about them ) . Come on now !!! Again : you have the right the say that youre not happy with the service . But bash out is a different story .

Hey Marcelo,

Do you even belong to the MTFCA ?

I have been a dues paying member for years.

You just joined the MTFCA forum five months ago.

Yet this is not the first time you have made disparaging remarks about me - however ...

" Jerry and Terry , youre both rite about the BS guy (dirty fowl language and NOT MODEL T OWNER ). "

I have owned (3) Model T's - including a rolling chassis and transport that I donated to a high school student to use as a class instructional project:

@ http://www.mtfca.com/discus/messages/708324/761516.html?1496874198

<><><><><><><><><><><><><><><><><><><><><><><><><>

Hey Don,

" And as for F.J. An empty wagon makes a lot of noise....."

What have you donated to the MTFCA ?

My wagon stays pretty full - I have transported at least (10) Model T vehicles over several years to the MTFCA Museum in Richmond, IN.

I just dropped off Fred Houston's 1921 Ames Body Frontenc Speedster to the MTFCA Museum to be put on display - I donated 1850 miles of transport for free to make that happen.





FJ

When ordering parts from any vendor don't assume shipping charges. Back when Anderson timers came out I ordered one from my then favorite supplier, I was charged $14 dollars shipping which at the time was extremely high. I called about it and was told it was a minimum charge. I wasn't to happy about it so for my next large order I tried Lang's for the first time. I couldn't believe how much less the shipping was compared to what I had been paying and the parts came faster, they were charging actual shipping cost. I have been a Lang's customer ever since. When ordering ask what the shipping charge will be and compare.

Terry, your original statement said, "I normally would heap praise on Lang's, also, but this last week, I ordered a high dollar item to be delivered to Chickasha, and told it was out of stock and it was unknown when it would be back in stock. I asked if they ever placed an order with the vendor and had him "drop ship" it directly to the buyer. I was told in very clear terms, "NO", and that this item was always shipped direct to Lang's and then shipped from Lang's to the buyer. If I had been told it could be "drop shipped", I would have given them a different shipping address, instead of shipping it to my home address. I told them to "backorder" it."

I seems to me that when Lang's said it was out of stock, that was the time to says "okay I will try another vender and not wait for an unknown time of delivery from Lang's". I live close to Lang's and have been using them since 2009. I have always been very happy with their exceptional service and normally receive my orders shipped USPS the next . A few years ago there was a part that I needed right away, so standard operating procedure I called Lang's. I was told it was out of stock and on back order and they did not know when it would be in stock. I told them I was going to try and get it from another supplier. That supplier (which I will not mention there name) told me that they had it in stock and that I would receive it by the time I needed it. What they didn't tell me was that in order to get it shipped the same day I placed my order (something that Lang's has always done, or if I called to late in the day, they would tell me they had already gone to the post office) I needed to pay an extra service fee them to take off their shelve, package and ship it the same day. Needless to say I do not use that supplier. I did post on the forum about my experience with that supplier, so that other members would understand that if they needed a part shipped the same day they needed to ask about the extra charge.

Happy motoring,

Warren

P.S. my post was deleted from forum the very morning.
Yes, I told the man taking my original phone order that I needed the part a.s.a.p. and asked about shipping times from Buffalo to New Hampshire, which he assured me would be two days. He never mentioned that I needed to pay extra to get it shipped the same day!!!!

Whoa guys; Sounds like a bunch of guys with spring fever and too much time to kill waiting for the snow to melt. Take a step back and look at the big picture; a group of usually senior citizens involved in a great hobby supported by maybe the best supplier of any hobby doing their best to please everyone. Last time I checked, nobody's perfect but Lang's comes really close. I've been dealing with businesses for over 55 years and these guys (and girls) have set the bar very high. Lets not forget that this is a family operation, not Ford Motor Corporation or General Motors, and that's a good thing.

Some folks sense of entitlement on here is astounding! I wonder if the haters realize that they're implying that they're being wronged intentionally by a vendor? My God people, let's get in touch with reality...

I agree with Bruce C., above. I regret having posted my complaint, and gave it serious thought before doing it, but in the "heat" of my frustration over the situation, and considering the consequences of the shipping error, I let my frustration guide me in the wrong direction. If this thread about Lang's Service, hadn't come up on the Forum and caught my attention, I probably would have never posted. I had already emailed Lang's about this. Lang's has always given me excellent service before this and I'm sure that will continue. I'll just be more careful in the future about ordering; giving shipping addresses; etc. For the record, I've only had a shipping complaint with one other parts vendor, and they, like Lang's rectified the situation by picking up the freight bill. I can't ask for any more.

Good for you Terry for pointing out that just like the rest of us, you're not perfect either, but at least had the courage to admit to it on this forum. To me it just confirms again the character quality of the vast majority of the guys posting here. Cheers : Bruce

Man, so much of this thread is just wrong. At least in my perception, which probably don't mean nothing to nobody. The penny ante complaints would be better left unsaid, at least on a public forum. Save that for when the problem is serious and other avenues of resolution have not worked. I don't believe I could give a vendor bad advertising on the forum and then place an order with them later. I just wouldn't feel right about it. I've had little things go wrong with orders from Lang's, Snyders, and Smith & Jones, but they were minor and I just sucked it up. No big deal. Feces occurs. You know? The only vendor I have ever bashed on here was Mac's and quite frankly, their arrogant attitude when I called to inquire about an order pissed me off to no end. I will not do business with them ever again, even if they were the only source for what I needed. THEM?......I WILL give bad advertising to unashamedly out of pure revenge.

And how petty is it to tell the world what all you have done for the club and challenge others about have they done similar? I never understood the need to brag about one's deeds. I have a lot more respect for those who would perform such deeds quietly because it made them feel good rather than broadcast their deeds looking for recognition. But that's just me. Takes all kinds to make the world go 'round, I reckon.

Launch an unwarranted attack against a fellow vendor here on a public forum - I might respond.

Launch a personal attack against me - eventually you will get a response.

Taken out of context - my post above on this thread would be boastful & self indulgent.

That is not the case taken in context.

FJ

Hal, T'm not you, and Ashley Lang and I had a good and cordial conversation. She admitted there were multiple mistakes made on Lang's end and I admitted mine. If there is a "next" time, which I hope there isn't (with any vendor), I'll bit my tongue and keep it an issue between them and me.

As for the shipping error, it was as much my fault as it was their's, but without going into personal, private details, I can only tell you that the incorrect shipping address could, and probably would, have produced a life-changing event, which I don't want to deal with, so to me, it wasn't "penny ante"

I'm not sure how I took that out of context, but whatever.

Terry, perhaps penny ante was a poor choice of words, but the vendor did not cheat you, did not insult you, did not act like they didn't need your business, did not fail to return calls or emails. All of which would qualify in my book, a public airing. If what happened to you happened to me, I wouldn't have put it on the forum. But again, that's just me. It is what it is. You did what you felt you needed to do.

When I ordered a new radiator for my 19 from Lang’s they told me that it would be shipped directly to me, it would take a few months, and I would be charged when it was shipped.
I listened and understood. Both important points.

Everything worked as expected and I now have my new radiator.

It isn’t fast food- like good wine, some things take time.

I am very happy we have places like Lang’s and Snyder’s (for my Model A) otherwise we would not have easily available parts for our cars.

I remember the problems getting parts for my Alfa Romeos in the 60s and 70s, and how long it took, so I have no compassion for those that complain about delays in getting parts for an 80 to 100 yo automobile.

If you don’t like it try making what you need by yourself.

I ordered a few parts from Lang's recently.
I opened the box,looking forward to being able to put my voltage regulator on my T pickup project,only to find it not in the box and the paper said back ordered.
I checked by email a week or so later.Still no idea when it would be available.
I contacted the fellow that made them, bought from him direct,and then emailed lang's and canceled the back order.They said no problem.

There is another thread in reference to back ordered stuff and it sure would be a great idea to know if something was going to be back ordered before credit cards were debited and so on.
I have been known lately to ask if a part is available while on the phone.

Wow, buying from the manufacturer direct? That sounds awesome! Wish I could do that!

Willis

Willis, you can. The VR is made by http://funprojects.com/

If you order from Lang's website it will tell you if items have been back ordered...

Fun projects was bought out by Birdhaven, Bob

I always ask if the ordered items are in stock or back ordered before I give my credit card info or authorized payment. Any back ordered item will automatically trigger a search from another vendor. Some suppliers are tied in with many vendors and the price difference is minimal. Shipping is a different story, but if you need it, you pay extra. Most vendors are great, I use them often, but if they back order me I will look elsewhere. I got delayed 3 months over wiring harnesses and will never do that again.

I never experienced bad things with Lang's and I bought there until 10 years several items. I have some story happen but they fixed it all the time, they are very please to satisfied us. They are not perfect like all of us and Lang's has acknowledged as much with their offer to cover shipping to Terry. Before to complain to this forum please try to resolve issue before with any Ford T provider. Lang's and most of them are solution oriented people. Also, I will appreciate if we continue acting like gentlemen and I appreciated the apologizes of Terry. Enjoy spring, we are close to drive our T.

I'd like to give equal time to Snyders and Chaffins. In addition to Langs, both of the above, I think, are great!